CloudOps-Monitoring Lead

Roles and Responsibilities :

• Lead the Incident Management team to ensure timely resolution of incidents, minimizing downtime and impact on business operations.
• Develop and implement effective incident management processes, procedures, and standards in accordance with ITIL best practices.
• Collaborate with cross-functional teams to identify root causes of recurring incidents and develop corrective actions to prevent future occurrences.
• Analyze incident data to identify trends, patterns, and areas for improvement in service delivery.

Job Requirements :

• 3-12 years of experience in IT services & consulting industry with expertise in cloud-based infrastructure (AWS/Azure).
• Strong understanding of ITIL framework, particularly incident management principles and practices.
• Proven track record of leading high-performing teams in a 24x7 environment.