CHENNAI · FULLTIME
Cloud Support Engineer
Virtusa Consulting Services
Chennai · onsite · Posted 5d ago
Sourced from
Not disclosed5–7 yrsfulltimeChennai
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Section · 01
About this role
Job Requirements
Job Summary:
We are seeking a Cloud & IT Infrastructure Support Specialist with hands-on expertise in AWS, Azure, Windows infrastructure, cloud monitoring, identity management, and enterprise IT support. The role involves troubleshooting cloud/infrastructure issues, incident management, access administration, monitoring, and supporting cloud-hosted workloads.
Key Responsibilities
Monitor, troubleshoot, and support AWS, Azure, hybrid cloud, and Windows environments.
Support AWS EC2, VPC, IAM, S3, CloudWatch and apply AWS Well-Architected practices.
Administer Azure, Azure AD/Entra ID, Active Directory, Windows Server, Windows 10/11, and VMs.
Troubleshoot cloud connectivity, authentication, access, application, network, and infrastructure issues.
Monitor infrastructure and cloud resources using CloudWatch, Checkmk, and similar tools.
Manage users, groups, permissions, security groups, and access policies across AD/Entra ID and AWS IAM.
Support RDP, Citrix Virtual Apps and Desktops, remote access, and virtual desktop environments.
Manage incidents, service requests, escalations, and root-cause analysis using ServiceNow and Jira Service Management (JSM).
Follow ITIL Incident, Problem, and Change Management processes and ensure SLA adherence.
Support cloud migrations, deployments, maintenance, patching, and change activities.
Troubleshoot enterprise and cloud-hosted applications, including access and permission issues.
Collaborate with Cloud, Infrastructure, Application, and Engineering teams to resolve complex issues.
Maintain SOPs, technical documentation, incident records, and knowledge articles.
Mandatory Technical Skills
AWS: EC2, VPC, IAM, S3, CloudWatch, AWS Well-Architected Framework
Azure: Azure, Azure AD/Entra ID, Virtual Machines
Infrastructure: Windows Server, Windows 10/11, Active Directory, RDP, Citrix
ITSM: ServiceNow, Jira Service Management, ITIL, Incident/Problem/Change Management
Monitoring: CloudWatch, Checkmk
Other: Cloud troubleshooting, hybrid cloud, cloud migration, network/connectivity troubleshooting, SLA management, root-cause analysis.
Work Experience
5-7Years
Job Summary:
We are seeking a Cloud & IT Infrastructure Support Specialist with hands-on expertise in AWS, Azure, Windows infrastructure, cloud monitoring, identity management, and enterprise IT support. The role involves troubleshooting cloud/infrastructure issues, incident management, access administration, monitoring, and supporting cloud-hosted workloads.
Key Responsibilities
Monitor, troubleshoot, and support AWS, Azure, hybrid cloud, and Windows environments.
Support AWS EC2, VPC, IAM, S3, CloudWatch and apply AWS Well-Architected practices.
Administer Azure, Azure AD/Entra ID, Active Directory, Windows Server, Windows 10/11, and VMs.
Troubleshoot cloud connectivity, authentication, access, application, network, and infrastructure issues.
Monitor infrastructure and cloud resources using CloudWatch, Checkmk, and similar tools.
Manage users, groups, permissions, security groups, and access policies across AD/Entra ID and AWS IAM.
Support RDP, Citrix Virtual Apps and Desktops, remote access, and virtual desktop environments.
Manage incidents, service requests, escalations, and root-cause analysis using ServiceNow and Jira Service Management (JSM).
Follow ITIL Incident, Problem, and Change Management processes and ensure SLA adherence.
Support cloud migrations, deployments, maintenance, patching, and change activities.
Troubleshoot enterprise and cloud-hosted applications, including access and permission issues.
Collaborate with Cloud, Infrastructure, Application, and Engineering teams to resolve complex issues.
Maintain SOPs, technical documentation, incident records, and knowledge articles.
Mandatory Technical Skills
AWS: EC2, VPC, IAM, S3, CloudWatch, AWS Well-Architected Framework
Azure: Azure, Azure AD/Entra ID, Virtual Machines
Infrastructure: Windows Server, Windows 10/11, Active Directory, RDP, Citrix
ITSM: ServiceNow, Jira Service Management, ITIL, Incident/Problem/Change Management
Monitoring: CloudWatch, Checkmk
Other: Cloud troubleshooting, hybrid cloud, cloud migration, network/connectivity troubleshooting, SLA management, root-cause analysis.
Work Experience
5-7Years
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Section · 02
Skills
ServicenowITILRDPcitrixaws iamamazon web servicesVpcVirtual MachinesEntra IdAzure ADJira Service ManagementWindows 10AWS CloudWatchAWS S3AWS EC2CheckMKWindows ServerMicrosoft Azure
Section · Company
About Virtusa Consulting Services
Virtusa Consulting Services
IT Services & Consulting
18.8k+
employees
1996
30 years old
Hyderabad / Secunderabad, Telangana
India
₹13.7L PA avg
Avg at Virtusa Consulting Services
About
Virtusa help clients change, disrupt, and unlock new value that surpasses their wildest expectations not just to reach our best, but to redefine yours.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.7/ 5
Culture
2.5
Career growth
2.0
Work-life
2.7
Employees rate it well for
Work-Life Balance37Overall Company37
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