Cloud Support - Asst Vice President

Job Title: Assistant Vice President – Cloud Support

Department: IT Production – Tech Office & Expertise

About Business Line/Function

The candidate will be part of a multi-regional CIB ITO-Production team located in EMEA (Paris/Madrid) APAC (Singapore) and AMER (Montreal) which is providing support on all CIB products and Services consumed over BNPP internal marketplace and deployed on different clouds (internal and IBM).The role of this team is mainly to help our customers to consume these CIB products and services (facilitate the cloud onboarding) and helping CIB Product Owners to create/configure their products/services in the Marketplace

Position Purpose

The candidate will work closely with CIB Robotic and Infra services team, Marketplace group developments, other Digital Platform teams (CIB POs), and Move2Cloud team to:

• Help ensure customers consume CIB products and services within the Marketplace,
• Help CIB POs to develop their offer in the Marketplace and clarify the roadmaps
• Participate to incidents analysis related CIB tickets raised from Marketplace,
• Participate to the monitoring of CIB products and services availability in MP for our end users
• Participate to evaluate Marketplace front-end releases impacts on CIB products and services
• Follow-up bug fix (Incidents) implementation and improvement deliveries related to CIB scope with Marketplace team.
• Participate to CIB quality initiative (smartdiag) to improve the global automation chain, and global quality of CIB inventories linked to CIB products consumption from Marketplace.
  
  

Responsibilities

Direct Responsibilities

• Clouds concepts,
• Devops global skills, (K8/Docker/Container/Python Scripting)
• Databases – skills to query mongo DBs,
• Good tasks management, prioritisation, risk management,
• Appreciation of production processes, including change and release management,
• ITIL / AGILE knowledge,
• Monitoring – Experience in managing monitoring tools,
• Data – Experience into Log indexing product such as Elastic Search/Kibana, Grafana, Superset.
  
  

Contributing Responsibilities

Technical & Behavioral Competencies

• Project management skills – Strong minded and ability to follow project, to report.
• Good general understanding of global infrastructure, firewalls, networking, devops tools and concepts and considerations in these areas.
• Analytical skills - Ability to analyse data surrounding incidents to a fine level, investigate dependencies and evaluate possible areas for improvement, and actions with a view to automate resolution.
  
  

Specific Qualifications

Skills Referential (Required knowledge, skills and abilities)

Technical Skills (required)

• Python Scripting
• Dynatrace Monitoring
• Kubernetes
• Containers
• Bash / YAML
• ITIL Methodology
  
  

Technical Skills (desirable)

• Git / Bitbucket
• JupyterHub, Illumio
• Incident postmortem techniques
  
  

Behavioral Skills

• Learning Agility – quickly master new technologies and frameworks.
• Proactivity – anticipate issues and suggest continuous improvement actions.
• Problem Solving – diagnose complex incidents and deliver robust fixes.
• Collaboration & Communication – work effectively with global (Paris) and local (Bangalore) teams.
  
  

Education Level: Bachelor's degree or equivalent

Location: Bangalore

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.