BENGALURU · FULLTIME
Cloud Services Program Manager
OpenText Technologies
Bengaluru · onsite · Posted 61d ago
Sourced from
Undisclosed12–16 yrsfulltimeBengaluru
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.2s
- Found the form on Naukri · 15 questions to answer1.5s
- Decided the answers for all of them3.0s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
Job Summary
You are the Project/Delivery Manager and manage delivery of the projects ,manage customer, run weekly status calls, monthly SLA reporting, business reviews, issue tracking, reporting and cross functional communication with other OT development teams and Onshore Stakeholders
What the role offers - Lead end-to-end delivery of complex, multi-track customer projects (cloud, SaaS, or transformation programs).
- Develop detailed project plans, define milestones, allocate resources, and monitor progress.
- Drive delivery excellence through governance, risk management, and quality assurance.
- Ensure projects are delivered on time, within scope, and within budget.
- Act as the primary customer interface for all project activities.
- Conduct regular status meetings, steering committees, and executive updates.
- Translate customer requirements into actionable project deliverables.
- Manage customer expectations and resolve escalations proactively.
- Manage project financials, including revenue recognition, forecasting, and margin tracking.
- Ensure compliance with contractual obligations (SLAs, SOWs, and change orders).
- Drive scope management and control project change requests effectively.
- Collaborate with internal cross-functional teams to ensure alignment.
- Maintain detailed project documentation and dashboards for leadership and customer visibility.
- Contribute to continuous improvement initiatives across delivery processes.
- 1216 years of experience in project or program management, preferably in IT services, cloud, or enterprise software delivery.
- Proven track record managing customer-facing projects with global enterprise clients.
- Strong knowledge of project management methodologies (Agile, Waterfall, or hybrid).
- Excellent stakeholder management, negotiation, and presentation skills.
- Understanding of contracts, SLAs, and financial tracking.
- Familiarity with cloud technologies, SaaS platforms, or digital transformation projects is a plus.
- PMP / PRINCE2 / CSM certification preferred.
- EDI knowledge and B2B integration Solution Knowledge
- Prior experience of handling eInvoicing projects is an added advantage.
- Open for working in EMEA and US shifts
Sourced from naukri
Section · 02
Skills
opentextAgileCustomer Centricdramacloud servicescloud technologiesinformation managementOTB2BEnterprise SoftwareB2b IntegrationcloudPMPPrince2Digital TransformationIT ServicesEquitycomplianceEDIArtificial IntelligenceForecasting
Section · Company
About OpenText Technologies
OpenText Technologies
Software Product
5.7k+
employees
1991
35 years old
Waterloo,Ontario
Canada
₹22.2L PA avg
Avg at OpenText Technologies
About
Information management platform helping businesses securely capture & exchange data
Industries
Software ProductInternetAnalytics & KPOHardware & NetworkingIT Services & Consulting
Employee ratings
0 reviews
3.6/ 5
Employees rate it well for
Work-Life Balance39Overall Company36
Find them on