PUNE · FULLTIME
Cloud Service Operations Engineer (Windchill Support)
PTC
Pune · onsite · Posted 12d ago
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Undisclosed1–3 yrsfulltimePune
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Section · 01
About this role
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Job Summary
The Associate Engineer - Windchill Cloud is responsible for supporting the deployment, configuration, maintenance, and upgrade of PTC Windchill applications hosted in cloud environments. Working under the guidance of senior engineers, the role focuses on delivering reliable cloud services, resolving technical issues, and ensuring compliance with PTC Cloud standards, security practices, and operational procedures.
Key Responsibilities
Installation & Deployment
- Assist in deploying Windchill applications, build packages, CCDs, CPS, Maintenance Releases (MRs), temporary patches and Rehost.
- Validate deployments and resolve basic deployment issues.
Configuration & Maintenance
- Configure Windchill and supporting components according to PTC Cloud standards.
- Perform routine system administration tasks, including log cleanup, cache management, index rebuilding, health checks, and service validation.
Upgrades & Support
- Assist in executing Windchill version upgrades, CPS, and MR updates.
- Perform post-upgrade validation and basic troubleshooting.
- Investigate application, publishing, and deployment issues, escalating complex problems as required.
Customer & Operational Support
- Support customer change requests, scheduled maintenance, and production activities.
- Maintain technical documentation, deployment records, and knowledge articles.
- Collaborate with cross-functional teams to ensure timely service delivery and customer satisfaction.
Required Skills
- Basic knowledge of PTC Windchill PLM and cloud concepts.
- Familiarity with Linux, Windows Server, Apache, Tomcat, Oracle Database, and SQL.
- Basic scripting knowledge (Shell/PowerShell).
- Understanding of deployment, troubleshooting, and system administration.
- Strong analytical, communication, and problem-solving skills.
Qualifications
- Bachelors degree in Computer Science, Information Technology, Engineering, or a related discipline.
- Knowledge of cloud platforms (AWS/Azure) and Windchill administration is an added advantage.
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
customer satisfactioncloud platformscloud servicesApacheamazon web servicesoperational supportdata protectionCacheOracle DBdeploymentcloudoperationsmaintenanceAdministrationInformation TechnologycomplianceMicrosoft AzureLinuxCache Management
Section · Company
About PTC
PTC
Software Product
2.2k+
employees
1985
41 years old
Boston,Massachusetts
United States
₹14.1L PA avg
Avg at PTC
About
From planes to medical devices to wind turbines to computers, our unique portfolio of software solutions enables companies to transform how they design, make, and maintain their products.
Industries
Software ProductInternetIT Services & Consulting
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