Cloud Security Support Engineer

Role & responsibilities

• Scope and resolve complex issues with onboarding, deployment and configuration of products
• Advise and educate customers on the features and capabilities of our products
• Interpret and analyze log data to troubleshoot issues
• Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future
• Collaborate and coordinate with other teams and experts throughout Organization to tailor the best solution for customer issues
• Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure
• Perform activities necessary to quickly mitigate outages and service interruptions in the customers environment by recommending and implementing workarounds.

Preferred candidate profile

• 2+ years of experience in Network Security Engineering or consulting, and/or Systems Administration.
• 2+ years Customer facing support experience.
• 1+ year Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration.
• 1+ year enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
• Proven customer service skills supporting external and/or internal customers in an enterprise environment
• Preferred IT Industry certifications (Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.)