Cloud Operations SME (AWS Cloud Operations)

Location: Pune (Hybrid)
Experience: 6+ Years
Shift: Rotational Shifts / Flexibility Required
Employment Type: Full-Time

About the Role

We are looking for a highly skilled Cloud Operations SME with strong experience in AWS Infrastructure Operations and Linux Administration. The ideal candidate will be responsible for supporting, monitoring, troubleshooting, and optimizing cloud environments while ensuring service stability, operational excellence, and continuous improvement.

This role is suited for professionals with hands-on experience in AWS cloud operations, incident management, infrastructure support, and automation initiatives.

Key Responsibilities

AWS Cloud Operations

• Manage and support day-to-day AWS infrastructure operations.
• Administer and maintain AWS services including EC2, VPC, IAM, S3, EBS, Route53, and CloudWatch.
• Perform provisioning, configuration, monitoring, and operational support activities.
• Ensure platform availability, performance, and operational stability.

Incident & Problem Management

• Troubleshoot and resolve infrastructure incidents within SLA timelines.
• Support Major Incident Management and service restoration activities.
• Participate in Root Cause Analysis (RCA) and implement preventive actions.
• Work closely with cross-functional teams during critical outages.

Change & Release Management

• Execute approved infrastructure changes and deployment activities.
• Support platform upgrades, patching, and maintenance activities.
• Participate in Change Management reviews and implementation validation.

Security & Compliance

• Manage IAM policies, roles, user access, and security controls.
• Support vulnerability remediation, patch management, backup, and disaster recovery activities.
• Ensure adherence to security and compliance standards.

Automation & Continuous Improvement

• Identify repetitive operational tasks and automate them.
• Contribute to Infrastructure-as-Code initiatives using Terraform or CloudFormation.
• Recommend operational improvements, process optimization, and reliability enhancements.

Documentation & Governance

• Maintain SOPs, runbooks, operational procedures, and knowledge articles.
• Support audit, governance, risk, and compliance activities.
• Provide inputs for service reviews and operational reporting.

Mandatory Skills

• 6-8 years of overall IT experience.
• Minimum 5+ years of hands-on AWS Cloud Operations experience.
• Strong experience with:
• EC2
• VPC
• IAM
• S3
• EBS
• Route53
• CloudWatch
• Strong Linux Administration skills.
• Experience in Incident, Problem, Change, and Request Management.
• Excellent troubleshooting and operational support experience.
• Familiarity with ITIL processes and best practices.

Preferred Skills

• Terraform
• CloudFormation
• Python or Shell Scripting
• Azure or GCP exposure
• AWS Certification
• ITIL Foundation Certification

Desired Candidate Profile

• Strong analytical and troubleshooting abilities.
• Experience working in production support or cloud operations environments.
• Ability to identify operational risks and improvement opportunities.
• Excellent communication and documentation skills.
• Ownership mindset with a proactive approach toward problem-solving.
• Willingness to work in rotational shifts and support critical incidents.