Cloud Operations Manager

About Antraweb Technologies

Antraweb Technologies is one of India's leading Enterprise Tally solutions partners, serving thousands of businesses across the country through Cloud Infrastructure, Enterprise Support, Business Automation, Custom Development, and Digital Transformation solutions.

As our Cloud Business continues to scale rapidly, we are looking for exceptional young leaders who are passionate about technology, business operations, AI-driven transformation, and operational excellence.

This role is designed for high-potential management graduates who aspire to become future business leaders rather than functional managers.

Position Overview

As a Cloud Business Operations Manager, you will work directly with senior leadership to drive the day-to-day operations of Antraweb's Cloud Business.

You will be responsible for improving operational efficiency, customer experience, service delivery, cross-functional collaboration, and business performance while working closely with our technical cloud infrastructure team.

This is not a conventional operations role.

You will own business-critical initiatives, solve real operational challenges, analyse data, improve processes, and help build the next generation of enterprise cloud services.

Technical expertise is not expected on Day One. Curiosity, ownership, analytical thinking, and execution excellence are.

Key Responsibilities

Business Operations

- Drive end-to-end execution of cloud business operations.

- Monitor operational KPIs and ensure achievement of business objectives.

- Improve operational efficiency through structured process improvements.

- Identify bottlenecks and recommend scalable solutions.

- Develop dashboards and management reports for leadership review.

Customer Experience

- Ensure seamless onboarding of new cloud customers.

- Monitor customer journeys and identify opportunities to improve customer satisfaction.

- Drive timely resolution of customer escalations through effective coordination.

- Ensure SLA adherence across cloud operations.

Cross-Functional Leadership

- Work closely with Cloud Infrastructure, Support, Sales, Product Management, and Implementation teams.

- Align multiple departments to ensure smooth execution of customer commitments.

- Facilitate communication between technical teams and business stakeholders.

Process Excellence

- Design and improve standard operating procedures.

- Drive automation initiatives using AI and digital tools wherever possible.

- Identify opportunities to reduce turnaround time and improve productivity.

- Build scalable operational frameworks for future growth.

Business Analytics

- Analyse operational data to identify trends and improvement opportunities.

- Present actionable insights to senior leadership.

- Support strategic planning through data-driven recommendations.

Who Should Apply

We are looking for ambitious management graduates who enjoy solving business problems and working in technology-driven environments.

Preferred Qualifications

- MBA / PGDM from a reputed Management Institute.

- Specialisation in Operations, Business Analytics, Systems, Strategy, or General Management.

- 46 months of meaningful internship experience.

- Outstanding academic performance.

- Demonstrated leadership through internships, projects, clubs, or entrepreneurial initiatives.

Desired Skills

- Excellent analytical and structured problem-solving ability.

- Strong communication and stakeholder management skills.

- Ability to lead without formal authority.

- High ownership and execution mindset.

- Curiosity to understand technology and cloud platforms.

- Strong business acumen.

- Ability to thrive in a fast-paced, entrepreneurial environment.

- Advanced Excel and PowerPoint skills.

- Familiarity with AI tools such as ChatGPT, Microsoft Copilot, or similar productivity platforms is an advantage.

What You Will Learn

Within the first two years, you will gain hands-on exposure to:

- Enterprise Cloud Business Operations

- Customer Success & Service Delivery

- Business Process Design

- Operational Excellence

- AI-led Business Transformation

- Cloud Service Management

- Leadership & Decision Making

- Cross-functional Business Management

- Executive Communication

- Business Strategy Execution

Why Join Antraweb?

At Antraweb, young talent is trusted with meaningful responsibilities from Day One.

You will:

• Work directly with senior business leaders.
• Own high-impact business initiatives.
• Build expertise in one of the fastest-growing technology businesses.
• Gain exposure to enterprise cloud infrastructure and digital transformation.
• Be part of a growing cloud operations team.
• Gain hands-on exposure to enterprise cloud environments.
• Grow with a company that believes in developing future leaders, providing opportunities to take on greater responsibilities as you progress
• Work in a culture of innovation, collaboration, and excellence, where curiosity, creativity, and initiative are encouraged and rewarded.

Our Ideal Candidate

We are not looking for someone who knows everything.

We are looking for someone who asks the right questions, learns quickly, challenges conventional thinking, takes ownership, and consistently delivers results.

If you aspire to become a business leader capable of scaling technology-driven enterprises, we would love to meet you.

Interested candidates kindly share your updated CV on [email removed]