Cloud Operations Lead

Job Title

Cloud Operations Lead

Department

Cloud Engineering

Location

India Hyderabad

Job Description Summary

The Cloud Systems Engineering Lead, is responsible for leading the cloud engineering and operations team, overseeing the design, implementation, and management of cloud infrastructure and services. This role involves strategic planning, team leadership, and operational management to ensure that the companys cloud environments are secure, scalable, resilient, and aligned with business objectives. The Manager collaborates with senior leadership, cross-functional teams, and external partners to drive cloud initiatives, optimize performance, and support the company’s growth in the enterprise software industry.

Power the Possibilities

The CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. We are building and operating cloud technology for the automotive retail industry that is transforming how dealers, OEMs, and customers interact. This role provides a unique opportunity to influence how public cloud platforms are used at enterprise scale.

Be Part of Something Bigger

Each year more than three percent of the U.S. gross domestic product (GDP) is attributed to the automotive industry, much of which flows through CDK customers. CDK continues to invest billions in research and development, creating an environment where innovation, scale, and impact intersect. This role is central to enabling innovation through reliable, secure, and well-governed cloud platforms.

Role Overview / Position Summary

We are seeking an experienced Cloud Operations Manager to lead a team of 10–15 cloud operations engineers responsible for 24x7 operations across CDK’s Azure and AWS platforms. This role supports both CDK-developed infrastructure services and business-critical applications hosted in the public cloud. The position emphasizes operational excellence, automation, governance, FinOps, and operational oversight of container platforms such as AKS and Kubernetes.

Key Responsibilities

Team Leadership:
• Hire, onboard, train, and mentor a high-performing cloud operations team.
• Conduct performance evaluations and support professional development and compensation processes.
• Promote a collaborative culture focused on continuous learning and operational ownership.

Cloud Operations Management:
• Own day-to-day and 24x7 operations for CDK Azure and AWS platforms.
• Ensure runbooks, SOPs, and operational documentation are created, maintained, and followed.
• Serve as the senior escalation point for complex operational incidents.
• Define, track, and report metrics that reflect operational health and service delivery quality.

Automation, Governance & Optimization:
• Champion automation-first practices including Infrastructure as Code (Terraform, Ansible).
• Enforce cloud governance standards, security controls, and compliance requirements.
• Identify opportunities to standardize, optimize, and improve cloud processes.

Container & Platform Oversight (Secondary):
• Provide operational oversight for containerized workloads using Docker and Kubernetes (AKS).
• Ensure stability, monitoring, and security of container platforms.

Strategic Planning & Collaboration:
• Contribute to long-term cloud strategy and roadmap planning.
• Collaborate with Engineering, Product, Security, Architecture, and cloud vendors.
• Escalate operational issues to Cloud Engineering and vendors as required.

Qualifications

• Bachelor's degree in computer science, Engineering, or related field .
  • 8-10+ years of experience in IT infrastructure or cloud operations.
  • 1–3+ years of experience managing cloud operations or engineering teams.
  • Proven experience with Microsoft Azure and AWS platforms.
  • Strong knowledge of ITIL, cloud governance, architecture, and operational best practices.
  • Excellent communication and stakeholder engagement skills.
  • Cloud Gov, FinOps experience is a plus.

What We Offer

• Competitive salary and comprehensive benefits package.
  • Opportunities for leadership growth and professional development.
  • High-impact role supporting next-generation enterprise software platforms.
  • Collaborative, inclusive, and innovation-driven work environment.

Success Measures

• Stable, secure, and highly available cloud platforms.
  • Reduced incident rates and faster MTTR.
  • Increased automation and operational maturity.
  • Strong team engagement, retention, and skill development.