Cloud Operations Engineer

Role & responsibilities

1. Cloud and Vendor Management

• Manage deployments, patching, and changes on partner and internal cloud environments per compliance and partner needs.
• Set up new accounts and cloud environments for emerging business units.

2. Operations and Automation

• Conduct disaster recovery (DR) drills periodically for both internal and partner cloud environments.
• Create and manage secure golden AMIs and Docker images for consistency and security.
• Automate scripts and tools to improve operational efficiency and scalability.

3. Monitoring and Incident Response

• Monitor and resolve alerts promptly to ensure high availability of systems and services.
• Act as the first responder for internal and external security issues, ensuring resolution within defined SLAs.
• Collaborate with DevOps for smoother operations by handling mundane day-to-day tasks (e.g., creating new alerts or troubleshooting deployments).

4. Documentation and Audit Management

• Manage internal and external audits by creating detailed documentation and automation for streamlined processes.
• Develop SOPs, runbooks, generic dashboards, and alerts for effective operations.

5. Collaboration and Cross-functional Support

• Work closely with central teams (DevOps, Cloud Platform, Engineering Excellence) to ensure proper communication and understanding of requirements.
• Help developers troubleshoot deployment and alert-related issues, fostering a culture of collaboration.

6. Networking and Security

• Maintaining a strong understanding of networking concepts and infrastructure ensures secure and reliable operations.
• Manage network firewall, site-to-site tunnel, private endpoint, etc
• Occasionally, travel to external bank offices for initial setups and infrastructure management as required.

Must Haves

• 2 to 6 years of experience with AWS Cloud
• Good scripting in Python and Shell
• Strong understanding of Linux/Unix & Windows systems and networking concepts.
• Proficient in networking
• Strong communication skills with the ability to effectively interact with cross-functional teams
• Experience in Terraform/CDK, etc
• Experience with containerization technologies like Docker and orchestration tools like Kubernetes