Cloud Operations Engineer - Technology R&D

About Signant Health At Signant Health, we help bring life-changing treatments to patients faster. We are a global evidence generation company that supports clinical trials with smart technology, scientific expertise, and hands-on operational support — so better data leads to better decisions in healthcare. We embrace AI and advanced technologies to enhance every aspect of what we do, from data analysis to operational efficiency. Our teams work at the intersection of science, technology, and patient experience, delivering digital solutions powered by AI innovation that make clinical trials more efficient, more accurate, and more accessible around the world. Trusted by leading pharmaceutical companies and CROs, our platforms and services support studies across more than 90 countries and have contributed to hundreds of new drug approvals. If you are motivated by meaningful work, global impact, and innovation in clinical research and digital health — including the opportunity to work with cutting-edge AI technologies — you will find purpose and opportunity at Signant Health.

About The Role As a member of Cloud Operations team at Signant Health, the Cloud Operations Engineer will collaborate with development, release, and application teams to install, configure, deploy and manage infrastructure, application components and services in customer environments to ensure they are highly available, scalable and sustainable. You will also work with Apps Integration and the DevOps teams to identify and resolve issues and improve the overall Support Process.

What You Will Do

• Automation for tasks like deployment of servers and application software across environment, alerts via scripting.
• Troubleshoot to identify root cause and work towards faster work-arounds and resolution of reported issues
• Quickly & effectively utilize existing tools and utilities to improve troubleshooting process in the long run
• Ensure the stability and availability of Application operation components running on Public Clouds.
• Participate in 24x7 on-call rotation to support production environments and shift work.
• Control infrastructure costs by continually looking for opportunities to right-size servers and services
• Migrate on-premises workloads to the cloud (AWS/Azure)
• Respond to alerts of application instability, identifying root cause and corrective actions.

Preferred Qualifications

• BS degree in Computer Science or related discipline
• At least 3 years experience in a modern software development environment that is Agile and incorporates DevOps practices. Hands on experience with DevOps Tools like Jenkins, Artifactory, Maven, Git, BitBucket, TFS
• Experience with cloud platforms like AWS and Azure; experience in Python, Terraform, PowerShell
• Experience in containerization and orchestration (kubernetes) and configuration management using Ansible
• Experience with Continuous Integration and Continuous Deployment
• Hands-on experience in Linux/Windows server operating systems, and Web Server technologies including IIS, Tomcat, WebLogic, WebSphere and Apache Web Server
• Knowledge of relational databases including SQL Server, Oracle, Postgres or MySQL
• Proven ability to work in a team-oriented environment, providing back-up support to team members & establishing/maintaining effective work relationships with co-workers within and across functional areas.
• Experience setting up and configuring monitoring systems.
• Ability to work independently.

Desired Qualifications

• 5+ years experience in a modern software development environment that is Agile and incorporates DevOps practices
• Experience migrating on-premises workloads to the cloud (AWS/Azure)
• Hands-on experience with enterprise web server technologies such as WebLogic and WebSphere
• Availability to participate in a 24x7 on-call rotation and shift work to support production environments
• Willingness to undertake international or domestic travel on a need base

Why Signant Health? At Signant Health, your work has real impact. Everything we build, support, and deliver helps advance clinical research and bring new treatments to patients faster — improving lives around the world. Our teams combine science, technology, and operational expertise to solve complex clinical trial challenges, and every role contributes to that mission. We offer a collaborative, global environment where you can grow your career while working alongside experts across clinical, technology, data, and operations, with opportunities to learn, take ownership, and drive meaningful innovation — not just maintain the status quo. If you are looking for purpose-driven work, smart colleagues, and the opportunity to help shape the future of clinical research and digital health, Signant Health is the place to do it. At Signant Health, accepting difference isn't enough — we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients, and our community. We are proud to be an equal opportunity workplace and an affirmative action employer, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Prior to their start date, all new hires are required to be verified through a thorough background check and identity verification to confirm eligibility for employment. Unsolicited resumes submitted by agencies or third-party recruiters directly to hiring managers or any Signant Health employee will not be considered and will not obligate Signant Health to any fees or terms associated with the submission.