Cloud Operations Engineer - Technology IT

Hyderabad, Bengaluru, Noida

About Signant Health At Signant Health, we help bring life-changing treatments to patients faster. We are a global evidence generation company that supports clinical trials with smart technology, scientific expertise, and hands-on operational support — so better data leads to better decisions in healthcare. We embrace AI and advanced technologies to enhance every aspect of what we do, from data analysis to operational efficiency. Our teams work at the intersection of science, technology, and patient experience, delivering digital solutions powered by AI innovation that make clinical trials more efficient, more accurate, and more accessible around the world. Trusted by leading pharmaceutical companies and CROs, our platforms and services support studies across more than 90 countries and have contributed to hundreds of new drug approvals. If you are motivated by meaningful work, global impact, and innovation in clinical research and digital health — including the opportunity to work with cutting-edge AI technologies — you will find purpose and opportunity at Signant Health.

About The Role Support the deployment, configuration, and maintenance of cloud infrastructure and application services to ensure customer environments are highly available, scalable, and reliable. Collaborate with development, release, and application teams to deliver seamless infrastructure operations and continuous improvement. This role exists to maintain operational stability, implement automation for repetitive tasks, and grow technical expertise in cloud operations and modern infrastructure practices.

What You Will Do

• Deploy and configure servers and application software across environments using automation scripts and tools.
• Troubleshoot infrastructure and application issues to identify root causes and implement workarounds and permanent resolutions.
• Provide escalation support for complex incidents escalated from the Service Delivery team, ensuring timely resolution and clear communication.
• Utilize and improve existing tools and utilities to streamline troubleshooting and operational processes.
• Ensure stability and availability of application components running on Azure cloud infrastructure.
• Monitor infrastructure costs and identify opportunities to right-size servers and services for cost optimization.
• Respond to monitoring alerts of application instability, investigate root causes, and implement corrective actions.
• Set up and configure monitoring, logging, and alerting systems to provide operational visibility.
• Leverage AI-assisted tools to accelerate troubleshooting and improve operational efficiency.
• Create and maintain technical documentation for systems, processes, and troubleshooting procedures that support both Cloud Operations and Service Delivery teams.

Attributes We Value We prioritize mindset and behaviors over tenure. The following attributes are essential to success in this role:

Attribute What This Looks Like

Agility Adapts quickly to changing priorities, tools, and technologies; comfortable with ambiguity and shifting requirements.

Resilience Maintains composure during outages and high-pressure incidents; learns from failures with a focus on solutions; recovers and improves.

Curiosity Actively seeks to understand new systems and improve existing ones; questions assumptions constructively; explore root causes.

Ownership Mindset Takes responsibility for assigned tasks and follows through to completion; proactively addresses issues before escalation.

Learning Velocity Rapidly acquires proficiency in unfamiliar systems and technologies; stays current with cloud and automation practices.

Collaboration Works effectively across teams; communicates clearly during incidents; provides backup support to colleagues.

Preferred Qualifications We prioritize mindset and behaviors over tenure. The following attributes are essential to success in this role.

Foundational Skills

• Problem-Solving: able to systematically diagnose issues, identify root causes, and implement effective solutions.
• Communication Under Pressure: can clearly articulate technical issues to diverse stakeholders during incidents.
• Independent Execution: capable of working autonomously while knowing when to escalate or seek input.
• Process Improvement: identifies inefficiencies and contributes improvements to operational workflows.
• Team Collaboration: works effectively in a team-oriented environment; provides backup support and maintains positive working relationships across the Service Delivery and Cloud Operations teams.

Desired Qualifications: Core Technical Capabilities These core technical capabilities form the baseline for effectiveness in this role:

Azure Cloud Platform

• Provision, configure, and manage infrastructure in Azure
• Understanding of Azure services: compute, storage, networking

Infrastructure Automation

• PowerShell scripting for deployment and operational tasks
• n8n workflow automation for process improvements
• ARM templates for infrastructure provisioning

Containerization & Configuration Management

• Basic understanding of container concepts and Kubernetes
• Configuration management tools (e.g., Ansible)

AI-Assisted Operations

• Generative AI tools for troubleshooting and documentation
• AI-powered support platforms for operational efficiency

Operating Systems & Web Servers

• Linux and/or Windows server administration
• Web server configuration and troubleshooting (IIS, Apache, Tomcat, or similar)

Database Fundamentals

• Basic SQL Server administration and connectivity troubleshooting
• Ability to write simple queries and diagnose database issues

Monitoring & Observability

• Set up, configure, and respond to monitoring and alerting systems
• Basic performance troubleshooting and log analysis

What Success Looks Like First 90 days

• Independently resolve standard incidents with minimal escalation.
• Demonstrate proficiency with core Azure services and deployment processes.
• Effectively use monitoring tools and respond to alerts appropriately.
• Build collaborative relationships with the Service Delivery team and understand common escalation patterns.

First 6 months

• Contribute automation (a PowerShell script, n8n workflow, or AI-assisted process) that measurably improves deployment reliability or reduces manual toil.
• Take ownership of a specific infrastructure component or service area.
• Build strong working relationships across development, release, operations, and Service Delivery teams.
• Effectively resolve escalated tickets with clear communication and knowledge transfer.

First year

• Lead or significantly contribute to an optimization or automation initiative.
• Demonstrate consistent reliability in incident response and infrastructure operations.
• Mentor newer team members and share knowledge through documentation or training.
• Identify patterns in escalated tickets and create solutions that reduce future escalations.

Career Pathways This role can evolve into:

• Senior Cloud Operations Engineer
• Lead Cloud Operations Engineer
• Cloud Operations Architect
• Lead Cloud Operations Architect
• Manager, Infrastructure & Operations A Note on Experience We do not mandate specific years of experience or formal degree requirements. We value demonstrated capability, learning agility, and the right mindset over credentials. If you can show you have the skills and attributes described above—through work history, personal projects, certifications, or other means—we encourage you to apply

Why Signant Health? At Signant Health, your work has real impact. Everything we build, support, and deliver helps advance clinical research and bring new treatments to patients faster — improving lives around the world. Our teams combine science, technology, and operational expertise to solve complex clinical trial challenges, and every role contributes to that mission. We offer a collaborative, global environment where you can grow your career while working alongside experts across clinical, technology, data, and operations, with opportunities to learn, take ownership, and drive meaningful innovation — not just maintain the status quo. If you are looking for purpose-driven work, smart colleagues, and the opportunity to help shape the future of clinical research and digital health, Signant Health is the place to do it. At Signant Health, accepting difference isn't enough — we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients, and our community. We are proud to be an equal opportunity workplace and an affirmative action employer, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Prior to their start date, all candidates are required to be verified through a thorough background check and identity verification to confirm eligibility for employment.