CHENNAI · FULLTIME
Cloud NOC Lead
SRM Technologies Pvt.Ltd
Chennai · onsite · Posted 6d ago
Sourced from
Undisclosed7–12 yrsfulltimeChennai
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Section · 01
About this role
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JOB DESCRIPTION
Cloud NOC Lead
RFP | Service Operations Leadership
ROLE PURPOSE
ENGAGEMENT CONTEXT
Lead day-to-day NOC operations, operational governance, escalations and service assurance for cloud operations, coordinating L1/L2 resources and customer stakeholders.
multi-business-unit cloud environment with AWS and Azure workloads; 18x7 managed operations; customer monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous improvement.
Key Responsibilities
Key Responsibilities
Lead monitoring, incident handling, escalation, handover and service reporting.
Oversee Datadog, CloudWatch, Azure Monitor and ITSM operating workflows.
Review critical/high incidents and coordinate technical teams through resolution.
Track SLA/OLA, backlog, aging, recurring incidents, alert volumes and risks.
Drive shift readiness, runbook compliance, handovers and operational discipline.
Coordinate major-incident response, bridge management and post-incident actions.
Review alert quality and drive observability improvements.
Ensure SOPs, escalation matrices and knowledge articles remain current.
Facilitate problem-management reviews and recurring-issue elimination.
Identify automation/auto-remediation opportunities.
Prepare operational summaries and support service reviews.
Must-Have Technical & Operational Skills
Must-Have Technical & Operational Skills
7+ years IT operations/NOC experience, including 2+ years in a lead role.
AWS/Azure cloud operations and observability.
18x7/24x7 NOC or managed-services leadership.