Cloud NOC Analyst (L1)

Job Summary

Provide first-line 18x7 monitoring, event triage, incident logging, initial diagnosis and escalation for AWS and Azure operations. Multi-business-unit cloud environment with AWS and Azure workloads; 18x7 managed operations; customer monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous improvement.

Responsibilities

• Monitor Datadog, AWS CloudWatch and Azure Monitor dashboards and alerts.
• Validate, enrich, deduplicate and prioritize events; create/update ITSM tickets.
• Execute approved L1 runbooks for availability, utilization, connectivity and service-health events.
• Perform first-level checks across compute, storage, networking, databases and cloud services.
• Escalate unresolved/high-impact events to L2 and customer/application teams using the escalation matrix.
• Support major-incident bridges, shift handovers and daily operational reporting.
• Identify recurring alerts, noisy monitoring and knowledge gaps for problem management and automation.

Must-Have Technical & Operational Skills

• 2-4 years NOC/cloud/infrastructure operations experience.
• Hands-on AWS and/or Azure monitoring experience.
• Datadog, AWS CloudWatch and Azure Monitor or equivalent observability tools.
• Incident/event triage and severity/priority management.
• ITSM knowledge: Incident, Service Request, Change and Escalation.
• Basic AWS/Azure compute, storage, networking and database knowledge.
• Ability to interpret metrics, logs, dashboards and alerts.
• Strong written/verbal communication and shift-handover discipline.
• Willingness to work 18x7 rotational shifts including weekends/holidays.

Nice-to-Have Skills

• ITIL Foundation.
• AWS Cloud Practitioner or Azure Fundamentals.
• Jira Service Management or ServiceNow.
• Basic PowerShell/Python/shell scripting.
• Exposure to automation/auto-remediation and event correlation.
• Experience in customer-facing or regulated environments.

Working Model

• Operate within defined governance, security, access-control, change and escalation procedures.
• Maintain accurate operational documentation, handover records and knowledge assets.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.