Cloud Engineer

Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a global solution provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business operates, ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview Cloud Engineer I is a mid-level engineering role focused on improving the reliability, security, and operational maturity of Zones’ enterprise cloud and hybrid infrastructure platforms. This role sits within our Enterprise Compute & Storage Services (ECSS) team and is designed for an engineer with solid hands-on Azure experience who wants to actively raise the bar on automation, monitoring, backup, alerting, and Infrastructure as Code (IaC) across production environments. This is a builder and improver role—not a ticket-only or passive operations position. You will work directly on production Azure platforms, automate repetitive operational work, improve observability and alert quality, and strengthen recovery readiness. You’ll partner closely with senior ECSS engineers and adjacent Digital IT teams while helping modernize day-to-day operations through cloud-first practices.

What You’ll Do As a Cloud Engineer The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Cloud & Infrastructure Operations

• Operate and support Azure and hybrid infrastructure services in production environments, including compute, storage, networking, and foundational platform services.
• Execute production changes with strong operational rigor, including change control, validation, documentation, and rollback planning.
• Troubleshoot availability, performance, capacity, and configuration issues across cloud and virtualization layers, driving issues to root cause.
• Participate in an on-call rotation to support critical ECSS-managed platforms. Automation & Infrastructure as Code
• Design, build, and improve automation to reduce manual operational work and increase reliability.
• Write and maintain scripts and tooling (PowerShell, Bash, and/or Python) to support platform operations, validation, and incident response.
• Contribute hands-on to Infrastructure as Code initiatives using Terraform and/or Bicep, including developing, testing, and improving reusable modules and standards. Monitoring, Alerting & Observability
• Improve observability across ECSS platforms using logs, metrics, dashboards, and alerts.
• Help tune alerting to reduce noise while improving actionable signal and response quality.
• Participate in incident response, root-cause analysis, and post-incident follow-through, including implementing corrective and preventive improvements. Backup, Recovery & Resilience
• Support backup and recovery solutions for cloud and hybrid workloads.
• Validate recovery procedures and participate in restore testing and recovery-readiness activities.
• Improve documentation, runbooks, and operational readiness for backup and disaster recovery scenarios. Operational Excellence
• Produce and maintain clear runbooks, KB articles, diagrams, and operational documentation.
• Identify opportunities to standardize, simplify, and improve ECSS operational practices.
• Partner with senior engineers to learn and apply reliability, scalability, and secure design principles.
• Execute all other duties as assigned.

What You Will Bring To The Team

• 5+ years of hands-on experience in cloud, infrastructure, or systems engineering roles.
• Hands-on Azure experience is required, including day-to-day operation and troubleshooting of production workloads.
• Experience supporting Windows and/or Linux systems in production environments.
• Practical experience with automation and scripting (PowerShell, Bash, and/or Python).
• Experience working with monitoring, alerting, or logging platforms in a production environment.
• Strong troubleshooting skills with the ability to drive issues through investigation, resolution, and documentation.
• Experience working in structured operational environments (change management, incident response, runbooks).
• A continuous-improvement mindset- you look for ways to automate, standardize, and reduce operational toil
• Experience with Infrastructure as Code using Terraform and/or Bicep.
• Hands-on experience with Azure core services (VMs, storage, networking, identity/Entra ID).
• Exposure to backup, disaster recovery, or resiliency planning for enterprise workloads.
• Experience supporting hybrid environments (Azure + on-prem virtualized infrastructure).
• Relevant certifications (Azure Administrator Associate, Azure Solutions Architect Associate, Linux certifications). Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.