Cloud Engineer

Key Responsibilities

• Provide Technical Support: Serve as the first point of contact for customers or internal users needing assistance with Azure services, including virtual machines, storage, networking, and more.
• Incident Management: Monitor, log, and troubleshoot incidents reported through service tickets, ensuring timely resolution or proper escalation.
• Basic Troubleshooting: Use Azure portal, logs, and diagnostic tools to identify and resolve basic cloud infrastructure and service-related issues.
• System Monitoring: Monitor the health of Azure services, ensuring that systems are performing optimally. Assist in resolving minor performance issues, errors, and service interruptions.
• Configuration Assistance: Assist in configuring Azure services and resources based on predefined templates and standards.
• Support Azure Security: Ensure that security policies and procedures are followed, helping to identify potential security incidents related to cloud infrastructure.
• Escalation to Higher Levels: When necessary, escalate issues to senior team members or Azure engineers for complex or unresolved issues.
• Documentation: Maintain accurate records of incidents, solutions, and escalations in ticketing systems.
• User Training: Assist users with understanding and using basic features in Azure, offering training and guidance as needed.

Qualifications and Experience Required

• Education: Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience.
• Experience: 2-4 years of experience in cloud technologies, IT support, or technical support roles.
• Familiarity with Microsoft Azure and cloud computing concepts (e.g., Azure Virtual Machines, storage, networking, and monitoring tools).

Technical Skills

• Basic understanding of Azure Active Directory (Azure AD), Azure Networking, Azure Compute, and Azure Storage.
• Knowledge of troubleshooting techniques for cloud infrastructure issues.
• Familiarity with PowerShell or Azure CLI is a plus.

Communication

• Strong verbal and written communication skills to interact with users and provide clear, concise support.
• Ability to document incidents and resolutions in a detailed and organized manner.

Problem-Solving

• Strong analytical and troubleshooting skills.

Team Player

• Ability to collaborate effectively within a team and communicate issues and solutions clearly.

Certifications

• Microsoft Certified: Azure Fundamentals (AZ-900) certification or similar certifications are a plus.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.