Cloud Engineer, Specialist (Kore AI)

Provides advanced level technical support for complex projects. Troubleshoots, diagnoses, and resolves hardware or software issues that span multiple technology domains, as elevated from the team. Develops technical standards and documentation.

About Vanguard

Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe—directly, through workplace plans, and through financial intermediaries.

Vanguard's India Office

Vanguard's office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients.

Role Summary

This role provides advanced level technical support for complex projects. Troubleshoots, diagnoses, and resolves hardware or software issues that span multiple technology domains, as elevated from the team. Develops technical standards and documentation, enforces security best practices, supports disaster recovery and collaborates with teams to align cloud solutions with business needs.

Responsibilities

• Learns and understands client area business functions and requirements. Determines the appropriate technical tool to address the client's business needs.
• Trains and mentors more junior staff on processes and releases. Troubleshoots and resolves complex issues elevated from staff. Provides guidance and consultation as required. Updates, writes, and maintains documentation for the department.
• Test, deploy, and maintain AI systems under the guidance of senior team members, ensuring stability and performance in production environments.
• Support the implementation of AI solutions that integrate with existing business systems, contributing to improved functionality and user interaction.
• Monitor and manage data flows and infrastructure components to support effective AI deployment and day-to-day operations.
• Coordinate closely with vendors, Lines of Business, and project teams to investigate issues, track resolution progress, and ensure timely outcomes for clients.
• Stay current with AI trends and proactively flag opportunities to improve existing systems, workflows, and support processes.
• Execute rigorous validation and testing of AI platforms, documenting results to ensure accuracy, reliability, and adherence to quality standards.
  
  

Qualifications And Skills

• Minimum 5 years of experience in cloud engineering, infrastructure management, or cloud operations.
• Bachelor's degree (B.E./B.Tech in Computer Science/IT) or equivalent experience.
• Ability to build BOTS, validate, test and deploy AI models, and experience in conversational AI tools/platforms
• Strong debugging skills and ability to present technical findings to non-technical stakeholders.
• Hands-on expertise with GitHub, Bitbucket/Bamboo, AWS Services (Glue, S3, Lambda), Cloud based databases, CI/CD, Pipeline Development, Cloud Platform Development, Cloud Based Application Development, Python (Intermediate level)
• Experience Senior Engineer, being able to work independently, passionate about solving points of pain for developer community, scrum/agile methodologies
• Strong troubleshooting skills in cloud infrastructure, networking, security best practices, and performance optimization.
• Strong communication skills, coordination skills, and extensive experience in collaboration with cross functional teams
• Nice to have skills- Exposure in GCP, experience in automated regression testing tools like Cyara / Playwright.
• Candidates are also preferred to have experience in designing and executing Automated regression testing.
• Experience in Observability and SRE related activities is also preferred.
  
  

Location

This role is based in Hyderabad, Telangana at Vanguard's India office. Only qualified external applicants will be considered.

Our mission

Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Our commitment to you

Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life:

Financial wellness

We're committed to enabling your financial success and provide competitive offers and programs.

Physical wellness

We're committed to providing benefits that support your physical health and wellness.

Personal wellness

We're committed to providing resources that help support the full scope of your life.

How we work

Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.