Cloud Engineer (POD L2)
Infrassist Technologies · Ahmedabad · onsite · Posted 33d ago
Undisclosed5–8 yrsfulltimeSourced from
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About this role
Job Title: Cloud Engineer (L2)
Location: Ahmedabad (Preferred) / Alternate Location Available
Employment Type: Full-Time
Experience Required: 5-8 Years
About the Role We are seeking a highly motivated and customer-focused Microsoft 365 & Azure Support Engineer to join our growing team. The ideal candidate will have strong hands-on experience managing Microsoft cloud technologies, providing technical support, and troubleshooting complex enterprise environments. This position requires direct interaction with US-based customers, making excellent communication skills essential.
While the position is open across multiple locations, candidates based in Ahmedabad will be strongly preferred due to closer collaboration opportunities with our Professional Services team during onboarding and ongoing operations.
Key Responsibilities - Provide Level 2 support for Microsoft 365 and Azure-based environments.
- Manage and troubleshoot Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive.
- Administer and support Microsoft Entra ID (Azure AD), Conditional Access Policies, Multi-Factor Authentication (MFA), and identity-related services.
- Configure, manage, and troubleshoot Microsoft Intune for device management, compliance policies, and endpoint security.
- Support Azure infrastructure including Virtual Machines, networking components, and general cloud administration tasks.
- Manage and troubleshoot Azure Virtual Desktop (AVD) and/or Windows 365 Cloud PC environments.
- Investigate and resolve customer incidents, service requests, and escalations within defined SLAs.
- Collaborate with cross-functional teams to implement best practices and optimize customer environments.
- Maintain accurate documentation of incidents, configurations, and resolutions.
- Participate in technical discussions, root cause analysis, and service improvement initiatives.
- Microsoft 365 Administration
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Microsoft Entra ID (Azure AD)
- Conditional Access Policies
- Multi-Factor Authentication (MFA)
- Microsoft Intune
- Device Enrollment & Management
- Compliance Policies
- Endpoint Configuration
- Microsoft Azure
- Virtual Machines
- Virtual Networks
- Storage
- Basic Azure Troubleshooting
- Azure Virtual Desktop (AVD)
- Windows 365 Cloud PC
- Experience working in a Managed Service Provider (MSP) environment.
- Hands-on experience with ITSM platforms such as ServiceNow.
- Exposure to white-labelled support operations.
- Microsoft certifications such as:
- MS-102
- MD-102
- AZ-104
- AZ-140
- SC-300 (Preferred)
- Excellent verbal and written communication skills.
- Strong customer service orientation with experience supporting US-based customers.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong troubleshooting and analytical skills.
- Ability to work independently and take ownership of customer issues.
- Comfortable working in US shifts/night shifts.
- Excellent communication skills are non-negotiable.
- Experience handling international customers, preferably US clients.
- Immediate joiners or candidates serving a short notice period will be highly preferred.
- 4-8 years of relevant experience in Microsoft Cloud Technologies.
- Prior experience supporting multiple customer environments.
- Exposure to MSP or outsourced support models.
- Strong understanding of Microsoft modern workplace technologies.
- Ahmedabad-based candidates will be given preference.
- Opportunity to work with global customers and modern Microsoft cloud technologies.
- Collaborative and growth-focused work environment.
- Exposure to enterprise-level cloud infrastructure and digital workplace solutions.
- Fast-track onboarding for selected candidates as part of an important pilot engagement.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Technical SupportTroubleshootingWindowsCustomer service orientationRoot Cause AnalysisMSPComputer NetworkscloudEndpoint SecurityMicrosoft
About Infrassist Technologies
Infrassist Technologies
IT Services & Consulting
75
employees
2017
9 years old
Ahmedabad, Gujarat
India
₹6.5L PA avg
Avg at Infrassist Technologies
About
At Infrassist Technologies Pvt Ltd, we specialize in delivering Microsoft 365, Azure, and Modern Workplace solutions to global MSP partners and enterprises. We operate as a white-labeled delivery partner, enabling our clients to scale their cloud operations, service desk, and professional services with high-quality engineering talent and structured delivery processes.
Industries
Cyber SecurityInformation TechnologyIT Infrastructure
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