Cloud Engineer III

Duties

• ServiceNow Scripting: Proficient in Glide API, Business Rules, Script Includes, and Client Scripts
• Flow Designer: Ability to build and manage lifecycle automation and Breakfix workflows
• Data Model Knowledge: Deep understanding of alm_asset, alm_hardware, cmdb_ci, and normalization tables
• UI Policies & Catalog Development: Create catalog items with variables, UI scripts, and service catalog flows
• IntegrationHub / REST APIs: Experience with third-party integrations like procurement systems, SCCM, JAMF
• Discovery & CMDB: Ability to map assets to CIs and leverage discovery data effectively

Skills Specialized HAM Knowledge

• Asset Lifecycle States: Understanding of HAM stages: Ordered -> Received -> In Use -> Retired/Disposed
• HAM Pro Features: Familiarity with normalization, reclamation, asset return, and audit tracking
• Stockroom & Transfer Order Logic: Configure and script stock movement and fulfillment
• Model Normalization: Using Normalization Content Service (NCS) to standardize asset data
• Breakfix & Return Flows: Design and troubleshoot asset replacement workflows

Process And Reporting Skills

• KPI/Reporting: Create dashboards for asset compliance, aging, and ownership
• Compliance & Audit Support: Enable lifecycle tracking for audit readiness
• Data Quality Management: Validate data sources, clean up records, and use transform maps

Collaboration & Soft Skills

• Stakeholder Communication: Work with product managers, procurement, and IT teams
• Agile Delivery: Participate in sprints, write user stories, and handle iterative delivery
• Documentation: Maintain technical docs, SOPs, and transition guides

Education Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications such as AWS Certified Solutions Architect, Azure Administrator, or Google Cloud Certified - Professional Cloud Architect are preferred