Cloud Delivery Manager

1. Delivery Ownership

• Own end-to-end cloud delivery lifecycle
• Ensure timeline, cost, quality, SLA compliance

2. Program / Project Governance

• Define KPIs, governance model, reporting cadence
• Track risks, dependencies, escalations
• Run delivery reviews (weekly / monthly forums)

3. Customer & Stakeholder Management

• Primary interface for client leadership
• Manage expectations, escalate proactively
• Drive CSAT and relationship growth

4. Cloud Transformation Execution

• Lead programs like:
• Cloud migration (AWS / Azure / Hybrid)
• Modernization / containerization / DevOps
• Work with architects, DevOps, security, infra teams

5. Operations & SLA Management

• Ensure:
• Incident / problem management
• Availability, uptime
• Performance optimization

6. Financial & Resource Management

• Manage:
• Budget, revenue, margins (P&L)
• Resource utilization
• Vendor cost control

7. Continuous Improvement & Automation

• Drive:
• DevOps adoption
• Automation (IaC, CI/CD)
• Process improvements

Key Skills Required

Technical

• Cloud platforms: AWS / Azure / GCP
• Understanding of:
• Architecture, networking, security
• Migration & modernization tools

Delivery & Leadership

• Program / project management (PMP, Agile)
• Risk management, governance
• Multi-team coordination

Business & Client Skills

• Stakeholder management (C-level)
• Commercial awareness (revenue, margins)
• Negotiation & escalation handling

Soft Skills

• Strong communication
• Decision-making
• Crisis management