Cloud Administrator

Insight Global is seeking a Cloud Technical Support Administrator to join an innovative and fast-growing technology team. This individual will serve as a key liaison between customers and engineering, providing technical support across a suite of products while collaborating closely with development teams to troubleshoot issues, improve processes, and enhance customer experience. This role is ideal for someone who enjoys solving technical problems, working cross-functionally, and leveraging modern AI tools to drive efficiency and automation. Beyond day-to-day support activities, the successful candidate will have opportunities to learn and contribute to internal automation initiatives, incident management processes, and cloud-based infrastructure improvements.

Required Skills:

• 4-8 years of experience in technical support, support engineering, cloud operations, or a related field.
• Hands-on experience supporting Jira Cloud environments (Jira Data Center alone is not sufficient).
• Experience supporting GitLab or similar developer productivity platforms.
• Experience working with AWS and/or Azure cloud environments.
• Strong background in Incident Management, including troubleshooting, escalations, root cause analysis, and post-incident reviews.
• Experience supporting technical customers and managing stakeholder relationships.
• Demonstrated ability to independently prioritize work, take ownership of issues, and thrive in a fast-paced support environment.
• Practical experience using AI tools such as ChatGPT, Claude, Gemini, or similar technologies to improve operational efficiency and workflows.
• Strong written and verbal communication skills.