Closing Manager

Purpose of the Role
The role is responsible for achieving sales targets, converting qualified leads into site visits and sales closures, generating new customer walk-ins, and driving customer engagement. The incumbent also monitors competitor activities and develops strategies to maximize conversions and revenue.

Key Roles & Responsibilities

1. Sales & Revenue Generation

• Achieve monthly, quarterly, and annual sales targets as per business plans.
• Convert assigned leads into site visits and successful sales closures.
• Conduct property presentations and project demonstrations for prospective customers.
• Negotiate and close sales bookings while ensuring customer satisfaction.
• Suggest and execute sales schemes to improve movement of slow-moving inventory.
• Generate sales through referral, loyalty, and corporate channels.

2. Lead Management & Customer Acquisition

• Generate new leads through direct marketing, referrals, corporate tie-ups, and networking activities.
• Follow up on leads assigned through CRM/Salesforce in a timely manner.
• Convert qualified leads into customer site visits.
• Maintain regular communication with prospects throughout the sales cycle.
• Track lead status and update the CRM system accurately.

3. Customer Relationship Management

• Respond promptly to customer inquiries and concerns.
• Handle complex customer queries and provide appropriate resolutions.
• Deliver a superior customer experience throughout the sales journey.
• Build long-term relationships to encourage repeat business and referrals.
• Ensure all customer documentation is complete and maintained properly.

4. Market & Competitor Analysis

• Monitor competitor projects, pricing, promotional activities, and market trends.
• Gather market intelligence and provide feedback to management.
• Recommend sales strategies to counter competitive challenges and improve market penetration.

5. Process Compliance & Operational Excellence

• Adhere to company policies, sales processes, and compliance requirements.
• Ensure timely completion of documentation and reporting activities.
• Maintain accurate records of customer interactions and sales transactions.
• Meet project timelines and operational standards.

6. Process Improvement

• Identify opportunities to improve sales processes and customer experience.
• Recommend innovative ideas to enhance productivity, efficiency, and cost-effectiveness.
• Support implementation of approved process improvements.