Closing Manager

1. Customer Presentation & Hospitality

• Welcome and engage customers with a warm, professional and premium approach.
• Conduct personalised project presentations based on the customer's lifestyle, requirements and budget.
• Demonstrate strong knowledge of the project, architecture, amenities, specifications, views, location and developer story.
• Create a high-quality luxury hospitality experience throughout the customer's visit.
• Maintain impeccable grooming, communication, body language and professional etiquette.

2. Sales & Pitching

• Understand customer requirements, motivations, budget and purchase timeline.
• Present the project, configuration and inventory in a compelling and consultative manner.
• Clearly communicate the project's unique value proposition and differentiate it from competing developments.
• Handle customer questions and objections confidently.
• Create urgency without compromising the premium positioning of the brand.

3. Negotiation & Closing Primary KPI

• Lead commercial discussions and negotiate within approved company guidelines.
• Structure offers and payment plans to maximise both conversion and realisation.
• Coordinate with Sales Head/Management for exceptional commercial approvals.
• Drive the customer through:
  Walk-in Presentation Negotiation Booking
• Maintain ownership of the customer until booking and ensure all documentation required for closure is completed.

4. Follow-up & Pipeline Management

• Maintain disciplined follow-up with all assigned prospects.
• Track every active customer and clearly identify the next action.
• Maintain accurate CRM records.
• Build a strong pipeline of near-term closures.
• Re-engage lost and dormant prospects wherever appropriate.

5. Channel Partner Coordination

• Work closely with Sourcing Managers and Channel Partners on CP-generated customers.
• Ensure channel partners receive professional communication and timely updates.
• Coordinate customer meetings, negotiations and closures while protecting Platinum's commercial interests.

Key Performance Indicators

The Closing Manager will primarily be evaluated on:

• Booking Value / Revenue
• Walk-in Booking Conversion
• Average Realisation
• Number of Closures
• Pipeline Value
• Follow-up & CRM Discipline
• Customer Experience / Feedback
• Cancellation / Drop-off rate

Ideal Profile

• Experience in luxury / premium real estate sales, hospitality, automotive luxury retail or similar premium customer-facing industries.
• Excellent communication, presentation and negotiation skills.
• Highly presentable with strong grooming and etiquette.
• Confident, persuasive and commercially sharp.
• Strong customer relationship and follow-up skills.
• Ability to create trust and deliver a premium, personalised buying experience.