Closing Manager - Jogeshwari | Lodha

Role & responsibilities

Sales & Client relationship building

• This role involves crafting personalized experiences for high-net-worth clients, and ensuring exceptional service standards.
• Implement and execute strategies to achieve sales targets and close deals.
• Drive the sales process from lead qualification to deal closure, ensuring high service standards.
• Conduct product demonstrations, presentations, and negotiations to secure deals.
• Build and nurture long-term relationships with existing and prospective clients.

Customer Experience Excellence

• Deliver bespoke sales experiences tailored to the specific needs and preferences of high-end clients.
• Handle client queries and concerns with professionalism, ensuring satisfaction and loyalty.
• Ensure that every interaction with clients meets the highest standards of luxury and personalization.
• Implement feedback mechanisms to continuously improve customer experience.

Industry awareness

• Keep abreast with luxury market trends, customer behaviors, and preferences.
• Maintain deep knowledge of the luxury products and services offered by the company.
• Present offerings in a way that resonates with the high-end market.

Collaboration

• Work with the marketing, operations, and other teams to ensure a seamless client experience.
• Support peer teams for effective deal closure, ensuring required documents (legal agreements, billing, credit etc.) are in place and monitoring collections for designated accounts.

Preferred candidate profile

• Impeccable presentation and grooming, reflecting the luxury brands image.
• Results-driven, with a passion for exceeding expectations.
• High emotional intelligence and the ability to build trust with discerning clients.
• Flexibility to travel and work extended hours, including weekends, as needed for events or client meetings.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to deliver personalized, high-touch client experiences.

Practice: 9+ years with 4+ years of experience in luxury sales, retail, or a similar high-end market role

Proven track record of achieving sales targets and managing high-profile clients.

Educational Qualification: Bachelors degree