Clinical Specialist (CMA), Clinical Education

ABOUT OPENLOOP

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

OpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. The Clinical Education team plays a critical role in ensuring providers are prepared, confident, and technically equipped to deliver high-quality care.

As a CMA Clinical Specialist – Education, you will support the systems, content, and workflows that enable seamless provider onboarding and successful client launches. Your work will help improve consistency, reduce friction, and ensure providers are set up for success from day one.

What You'll Do

• Support and maintain onboarding systems and training materials to ensure providers are technically prepared and aligned with current workflows.

• Update and improve documentation across platforms (e.g., ClinicApp, Notion, Dosespot, Photon, Amazon Connect) to reflect evolving tools and processes.

• Monitor provider-facing channels to identify, troubleshoot, or escalate technical issues, helping reduce onboarding friction.

• Assist with client launch preparation by organizing resources, completing quality checks, and supporting standardized workflows.

• Contribute to the continuous improvement of onboarding and training processes to increase scalability, accuracy, and efficiency.

• Collaborate with cross-functional teams to support education initiatives and align on operational priorities.

• Identify recurring issues or gaps in onboarding or training and surface insights to improve provider experience and readiness.

• Attend team touchpoints and contribute to discussions around workflow improvements and team priorities.

• Other duties as assigned.

Who You Are

• Certified Medical Assistant (CMA) with an active certification.

• Strong communicator who can translate technical workflows into clear, user-friendly guidance.

• Organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.

• Comfortable navigating evolving systems, tools, and operational processes.

• Collaborative and proactive, with a willingness to support team goals and cross-functional initiatives.

Required Qualifications

• Experience supporting onboarding, training, or operational workflows in a healthcare or telehealth environment.

• Ability to interpret and document technical processes with clarity and accuracy.

• Experience working with multiple systems or platforms and adapting to frequent updates.

• Strong problem-solving skills with the ability to identify issues and escalate appropriately.

• Comfort working in a high-volume, fast-paced environment.

Preferred Qualifications

• Experience in telehealth, healthcare technology, or digital health environments.

• Familiarity with tools such as Notion, Confluence, Dosespot, Photon, Amazon Connect, Slack, Zoom, Zoho, and Google Workspace.

• Experience contributing to training content, LMS systems, or asynchronous learning environments.

• Exposure to client launch processes or operational readiness workflows.

OUR BENEFITS

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans

• Flexible Spending/Health Savings Accounts

• Generous PTO

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more

OUR COMPANY

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.