Clinical Service Manager - CAS - CT/Upstate NY

We anticipate the application window for this opening will close on - 10 Jul 2026   Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Collaborates with key stakeholders to coordinate, develop and execute clinical strategies to achieve short- and long-term business objectives within region as it relates ablation solutions activities and program.  Drive execution of key CAS initiatives to achieve Group, OU and Regional level goals.  Maximize regional personnel performance by managing, developing and motivating clinical support employees to deliver unsurpassed patient care, physician/AHP support and technical expertise in the hospital, and other care settings.

This position will require up to 50% travel within their dedicated territory

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.   Primary Responsibilities Clinical Support Leadership Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidance

Partners with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to our customers

Work with regional leadership to align resources based on business priorities and appropriate clinical support demands

Lead and drive changes focused on strengthening of EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions to the customer, and customer engagement

Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives

People Management Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.

Leads regional Clinical Specialists to execute on key goals and objectives

Assist employees with goal setting, performance reviews, and individual development planning (IDP’s).

Responsible Clinical Specialist recruiting and hiring.  Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.

Sales Support Understands national, regional and territory sales objectives.  Works in partnership with account managers and CAS Regional Manager to achieve/ exceed goals

Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support

Promotes the safe and effective use of Medtronic CAS products and related procedures.

Business Operations Business Discipline:  Sales support, MPX reports, credentialing, expense management, data privacy, warranty credits

Ensure efficient, effective use of inventory, expenses and assets

Technical Support/ Clinical Support Represents Medtronic CAS during ablations procedures to provide clinical guidance, technical assistance, and customer engagement

Receives technical inquiries by customers and team.  Researches and supports resolution for solutions to questions or problems

Educational Support Partner with education team and internal resources to facilitate and lead the training of new and tenured field personnel

Educates and trains physicians, hospital personnel and office staff on CAS products and procedures. (e.g. one-on-one training sessions, in-service education programs, seminars and/or outside symposiums)

Supports and provides training and resources for hospital staff to enable them to conduct training for their personnel

Required Qualifications Bachelor’s Degree with 5 years of relevant experience or advanced degree with 3 years of relevant experience.

Preferred Qualifications Experience within Electrophysiology (sales, clinical, etc.)

Management experience (sales, clinical, training, etc.)

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com .  ‌ Benefits & Compensation   Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.   We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$130,000-$140,000

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance ,   Health Savings Account ,   Healthcare Flexible Spending Account ,   Life insurance, Long-term disability leave ,   Dependent daycare spending account ,   Tuition assistance/reimbursement , and   Simple Steps (global well-being program).   The following benefits and additional compensation are available to all regular employees:   Incentive plans, 401(k) plan plus employer contribution and match ,   Short-term disability ,   Paid time off ,   Paid holidays ,   Employee Stock Purchase Plan ,   Employee Assistance Program ,   Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and   Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).   Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.   Further details are available at the link below: Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find  here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.