Clinical Assistant

Job Description - Clinic Assistant
1. Job Details
Job Title: Clinic Assistant
Salary: To be confirmed
Team: Clinical Operations
Location: Indiranagar
Reports to: Clinical Operations Manager
2. Organisational Context
Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare
At CARE ADHD, we're revolutionizing private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.
Care is at the heart of who we are in how we support patients, and in how we treat each other as colleagues. We believe the way we show up for each other is just as important as what we do. Skills matter, but its our mindset, behaviours and willingness to learn, adapt and improve that protect the supportive culture weve built, and help us thrive together.
3. Job Purpose
The Receptionist cum Nurse will play a dual role in ensuring the smooth functioning of clinic reception and providing essential nursing support to patients and clinicians.
The postholder will:
i. Welcome patients and provide a professional, empathetic, and supportive first point of contact, helping create a positive and accessible clinic experience for individuals, including neurodivergent patients.
ii. Monitor and accurately record vital signs, including blood pressure and pulse, for patients attending medication appointments, promptly escalating abnormal readings or clinical concerns to the designated clinician.
iii. Support booking and rescheduling processes, manage front desk enquiries, and guide patients through the relevant appointment procedures.
iv. Maintain accurate and confidential patient records, prepare consultation rooms, and assist clinicians with routine patient-care activities within the scope of their qualifications and competence.
v. Contribute to the effective day-to-day running of the clinic by maintaining an organised and welcoming environment, communicating effectively with the clinical team, and identifying opportunities to improve patient experience and operational processes.
4. Structure Chart
Suggested reporting structure
Clinical Operations Manager

Clinic Assistant

Clinical Team (Psychiatrists and Clinical Psychologist)
The Clinic Assistant will report to the Clinical Operations Manager and work closely with clinicians and ensure patients receive timely assistance.
5.Core Duties and Responsibilities (Key Result Areas)
Key responsibilities will include:
a. Clinical Support and Vital Signs Monitoring

• Measure, record, and document patients' vital signs, including blood pressure and pulse, particularly for patients attending psychiatric medication appointments.
• Ensure observations are recorded accurately and communicated promptly to the treating clinician.
• Escalate abnormal readings, patient concerns, or any signs of clinical deterioration in accordance with established clinical protocols.
• Assist clinicians with routine patient-care activities within the scope of nursing qualifications, training, and competence.
• Prepare patients for consultations and support the clinical team in maintaining a safe and organised care environment.
• Ensure clinical equipment is clean, available, and functioning appropriately, and report any faults or concerns.

b. Planning & Organising

• Manage front desk activities, including welcoming patients, handling telephone calls, responding to enquiries, and directing patients to the appropriate clinician.
• Guide patients through the appropriate processes for appointment bookings, rescheduling, cancellations, and follow-up appointments.
• Maintain organised patient documentation and support accurate record-keeping.

c. Service Improvement

• Identify opportunities to improve reception processes, patient coordination, and the overall clinic experience.
• Follow established standard operating procedures (SOPs) and contribute feedback where processes could be made more efficient.
• Promote a patient-centred and neurodiversity-affirming environment, considering individual communication preferences and sensory needs.
• Maintain a clean, welcoming, accessible, and organised clinic environment.

d. Analysis & Judgement

• Recognise and promptly escalate abnormal vital-sign readings or patient concerns to the appropriate clinician.
• Exercise sound judgement when prioritising patient enquiries, appointment coordination, and routine clinic activities.
• Identify discrepancies in patient records or appointment information and seek clarification when required.
• Follow clinical protocols and established procedures, seeking guidance from the designated clinician or manager when situations fall outside the scope of the role.
• Maintain accuracy and attention to detail when documenting patient observations and updating records.

e. Communication

• Communicate clearly, professionally, and empathetically with patients, clinicians, colleagues, and other relevant stakeholders.
• Provide patients with clear guidance on appointment procedures, including bookings, cancellations, rescheduling, and follow-up arrangements.
• Communicate relevant patient observations and concerns promptly to the clinical team.
• Adapt communication to accommodate the needs and preferences of neurodivergent individuals, including allowing additional processing time and providing clear, structured information where appropriate.
• Maintain patient confidentiality and communicate sensitive information discreetly and in accordance with clinic policies.

6. Person Specification
Post Title: Clinic Assistant
Team: Clinical Operations
The following criteria will be used to assess candidates' suitability for the role.
CriteriaEssentialDesirableEducation / Training / QualificationsANM (Auxiliary Nurse Midwife) qualification from a recognised institution.Additional training in patient care, mental health, or neurodiversity-informed practice.Professional RegistrationValid nursing registration, as applicable to the role and relevant regulatory requirements.Additional relevant clinical training or certifications.Knowledge & ExperienceMinimum of one year of experience in a hospital, clinic, or healthcare setting.Previous experience in a mental health, psychiatric, or ADHD clinic. Basic knowledge of measuring and recording vital signs, including blood pressure and pulse.Experience monitoring vital signs for patients attending psychiatric medication appointments. Understanding of patient confidentiality, accurate documentation, and safe patient handling.Experience working with neurodivergent individuals or individuals with mental health needs. Understanding of reception activities, patient coordination, and appointment management.Familiarity with electronic medical records or clinic management systems.Skills & AbilitiesAbility to measure, record, and communicate vital-sign observations accurately.Experience using digital tools for appointment scheduling and patient record management. Good verbal and written communication skills.Ability to support patients with diverse communication and sensory needs. Basic computer skills and the ability to maintain accurate records.Knowledge of service improvement practices and standard operating procedures. Ability to organise workload, manage competing priorities, and maintain an orderly reception area.Experience coordinating appointments across multiple clinicians. Ability to recognise concerns and escalate them promptly to the appropriate clinician. Interpersonal SkillsEmpathetic, respectful, and patient-centred approach to care.Experience supporting neurodivergent patients in a healthcare setting. Ability to communicate professionally with patients, clinicians, and colleagues.Awareness of neurodiversity-affirming and inclusive care practices. Commitment to maintaining confidentiality, dignity, and respect for all patients. Ability to work collaboratively and adapt to changing clinic requirements. Willingness to learn, accept feedback, and contribute to continuous improvement.