Clinic Manager

Role & responsibilities

- Sales and Patient Relationship Management

• Front desk handling - meet & greet customers, billing and appointment scheduling
• Ensure patients are taken good care of and there is minimal to no wait time
• Explaining services and related cost associated
• Ensure all new and old patient leads are followed up.
• Solving customer issues post consultation and procedures
• Keeping doctor in the loop with patients' feedback/issues over messages and calls.

- Clinic Operations

• Responsible for overall clinic operations
• Check for any wear or tear of machinery, AC, or other equipment & bring it to the notice of management
• Managing inventory for products, consumables, and office stationery along with the staff
• Ensure staff timings and everyone is groomed properly
• Ensure proper billing, payment collection, due report follow-up, etc.
• Overall responsibility for petty cash and day-to-day expenses
• Ensure proper hygiene and cleanliness of the clinic, treatment rooms, doctor rooms, etc.

Preferred candidate profile

• Bachelor's degree in business administration, healthcare administration, or a related field.
• Language Proficiency: English
• Strong leadership and communication skills.
• Excellent organizational and time-management abilities.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to handle multiple tasks and prioritize effectively.
• Previous experience in a supervisory or management role preferably in a healthcare setting.