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    Job · 10979134

    Mila Aesthetics Llp logo

    Clinic Manager

    Mila Aesthetics Llp · Ahmedabad · onsite · Posted 71d ago

    ₹5.0L - ₹7.0L PA2–6 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

  1. Absolutely. For Mila Aesthetics, I’d position this as a Clinic Manager + Growth Executive rather than a conventional clinic manager, because the person should be responsible not only for day-to-day operations but also for revenue, lead conversion, patient experience, team coordination and growth.
  3. JOB DESCRIPTION
  5. Clinic Manager cum Growth Executive
  7. Mila Aesthetics | Ahmedabad
  9. Location: Sindhu Bhavan Road, Ahmedabad
  10. Employment: Full-time
  11. Working Hours: 10:00 AM – 7:30 PM
  12. Working Days: Monday–Saturday
  13. Industry: Aesthetic Medicine | Plastic Surgery | Dermatology | Hair Transplant
  15. About Mila Aesthetics
  17. Mila Aesthetics is a premium aesthetic and plastic surgery clinic focused on delivering natural, ethical and medically led aesthetic outcomes.
  19. Our philosophy is simple:
  21. “Enhance, not change.”
  23. We are looking for a dynamic Clinic Manager cum Growth Executive who can take ownership of clinic operations while actively contributing to business growth.
  27. The Role
  29. This is a high-ownership role for someone who can bridge the gap between:
  31. Doctor Patient Sales Operations Team Revenue
  33. The ideal candidate should be commercially aware, organised, confident with patients, strong in team management and comfortable working with numbers, CRM and digital leads.
  35. You will be responsible for ensuring that the clinic runs smoothly every day while continuously improving patient conversion, retention, revenue and overall clinic performance.
  39. Key Responsibilities
  41. 1. Clinic Operations
  43. * Manage day-to-day operations of Mila Aesthetics.
  44. * Ensure smooth functioning of reception, consultation rooms, treatment areas and support staff.
  45. * Coordinate appointments and doctor schedules.
  46. * Ensure clinic SOPs are followed consistently.
  47. * Monitor punctuality, attendance, grooming and discipline of staff.
  48. * Coordinate between doctors, nurses, aestheticians, therapists, reception and sales team.
  49. * Ensure adequate availability of consumables, products and treatment supplies.
  50. * Maintain a clean, premium and organised clinic environment.
  51. * Identify operational bottlenecks and implement solutions.
  53. 2. Sales & Revenue Growth
  55. * Take ownership of clinic revenue and growth targets.
  56. * Monitor daily, weekly and monthly revenue.
  57. * Track consultation-to-procedure conversion.
  58. * Track lead-to-consultation and consultation-to-treatment conversion.
  59. * Identify reasons for lost leads and lost patients.
  60. * Work closely with the sales/front desk team to improve conversions.
  61. * Develop and implement strategies for increasing average patient value.
  62. * Promote appropriate cross-selling and treatment packages without compromising ethical medical practice.
  63. * Follow up with high-value prospective patients.
  64. * Ensure no genuine lead is left unattended.
  66. 3. Lead Management
  68. * Monitor leads generated through Meta, Google, WhatsApp, website and other channels.
  69. * Ensure every lead is contacted within the defined response time.
  70. * Monitor follow-up quality and frequency.
  71. * Maintain accurate CRM records.
  72. * Analyse lead sources and identify which campaigns are generating quality patients.
  73. * Coordinate with the digital marketing team regarding lead quality.
  74. * Provide feedback to marketing teams about:
  75. * Lead quality
  76. * Cost per lead
  77. * Conversion
  78. * Patient objections
  79. * Popular procedures
  80. * Campaign performance
  82. 4. Patient Experience
  84. * Ensure every patient receives a premium and professional experience.
  85. * Handle patient concerns and complaints effectively.
  86. * Maintain strong patient relationships from first enquiry to post-procedure follow-up.
  87. * Develop systems for patient feedback and reviews.
  88. * Ensure VIP/high-value patients receive appropriate attention.
  89. * Improve patient retention and repeat visits.
  91. 5. Team Management
  93. * Manage and coordinate the clinic team.
  94. * Conduct regular team meetings.
  95. * Allocate responsibilities and daily targets.
  96. * Monitor individual performance.
  97. * Train staff on:
  98. * Patient communication
  99. * Lead handling
  100. * Follow-ups
  101. * Sales processes
  102. * Clinic SOPs
  103. * Patient experience
  104. * Identify underperformance and take corrective action.
  105. * Encourage accountability and a performance-driven culture.
  107. 6. Marketing Coordination
  109. * Coordinate with the digital marketing/social media team.
  110. * Monitor performance of marketing campaigns.
  111. * Suggest new offers, campaigns and patient acquisition strategies.
  112. * Understand which procedures should be promoted and why.
  113. * Coordinate with the content team for:
  114. * Reels
  115. * Patient testimonials
  116. * Before/after content
  117. * Educational content
  118. * Promotional campaigns
  119. * Ensure marketing communication remains aligned with the Mila Aesthetics brand image.
  121. 7. Data & Reporting
  123. The manager will be expected to maintain and review a weekly dashboard covering:
  125. * Total leads
  126. * Lead source
  127. * Calls made
  128. * Consultations booked
  129. * Consultations attended
  130. * Consultation conversion
  131. * Procedures booked
  132. * Revenue generated
  133. * Revenue by doctor/procedure
  134. * Follow-up pending
  135. * Lost leads
  136. * Cancellation/no-show rate
  137. * Marketing spend
  138. * Cost per lead
  139. * Cost per consultation
  140. * Patient acquisition cost
  142. Data-driven decision making will be an important part of this role.
  146. Key Performance Indicators — KPIs
  148. The candidate will be evaluated on:
  150. Operations
  152. * Smooth daily clinic functioning
  153. * SOP adherence
  154. * Team discipline
  156. Growth
  158. * Monthly revenue growth
  159. * Number of new patients
  160. * Consultation conversion
  161. * Procedure conversion
  162. * Repeat patients
  164. Sales
  166. * Lead response time
  167. * Follow-up performance
  168. * Lead-to-consultation conversion
  169. * Consultation-to-procedure conversion
  171. Patient Experience
  173. * Patient satisfaction
  174. * Reviews
  175. * Complaints
  176. * Retention
  178. Team
  180. * Productivity
  181. * Accountability
  182. * Staff performance
  186. Ideal Candidate
  188. We are looking for someone who is:
  190. * Graduate in any relevant field; MBA/Healthcare Management/Marketing is an advantage.
  191. * 2–5 years of experience in clinic/hospital management, healthcare sales, aesthetics, dermatology, plastic surgery, cosmetology, dental or premium healthcare.
  192. * Strong communication skills in English, Hindi and Gujarati.
  193. * Confident and presentable.
  194. * Comfortable speaking with high-value patients.
  195. * Strong in sales and negotiation.
  196. * Good with Excel/Google Sheets and CRM software.
  197. * Comfortable working with targets and numbers.
  198. * Strong leadership and people-management skills.
  199. * Proactive rather than waiting for instructions.
  200. * Able to solve problems independently.
  201. * Has a strong understanding of customer experience and premium service.
  203. Personality we are looking for
  205. Ownership > designation
  207. We are looking for someone who thinks:
  209. “If there is a problem in the clinic, it is my problem to solve.”
  211. Someone who doesn’t merely manage the clinic, but actively looks for ways to make the clinic better every month.
  215. What Mila Aesthetics Offers
  217. * Opportunity to work directly with a Plastic Surgeon-led aesthetic clinic.
  218. * Exposure to Plastic Surgery, Hair Transplant, Dermatology and Aesthetic Medicine.
  219. * High-responsibility growth role.
  220. * Performance-based incentives.
  221. * Opportunity for career growth into Clinic Operations / Business Development Head.
  222. * Professional and premium working environment.
  223. * Opportunity to become a key member of the Mila Aesthetics leadership team.
  225. Compensation
  227. Salary + performance incentives
  229. Compensation will depend on experience, capability and previous performance.
  233. How to Apply
  235. Interested candidates can send:
  237. 1. Updated CV
  238. 2. Brief introduction
  239. 3. Previous work experience
  240. 4. Current & expected salary
  242. Contact: [phone removed]
  244. Subject: Application – Clinic Manager cum Growth Executive
  246. Mila Aesthetics
  247. Sindhu Bhavan Road, Ahmedabad
  249. Build the system. Grow the clinic. Own the outcome.

    250. Sourced from naukri

    Skills

    Administrative SupportPatient Careclinic managementClinic Operationscounsellinghospitality managementWellnessSales GrowthBeauty

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