Clinic Incharge

Job Title: Clinic In-Charge

Location: Rakesh Marg, Pocket K, Nehru Nagar 3, Nehru Nagar, Ghaziabad, Uttar Pradesh 201001

Experience: 5 to 10 Years

Employment Type: Full-Time

Immediate joiners preferred

Job Summary

We are looking for a responsible and proactive Clinic In-Charge to oversee the day-to-day operations of the clinic, ensuring smooth functioning, excellent patient experience, and efficient coordination between doctors, staff, and patients. The ideal candidate should have strong leadership, operational, and administrative skills with experience in managing healthcare facilities.

Key Responsibilities

Manage the overall day-to-day operations of the clinic.

Ensure smooth patient registration, appointments, billing, and discharge processes.

Supervise front office, nursing, pharmacy, housekeeping, and support staff.

Coordinate with doctors to ensure efficient OPD scheduling and patient flow.

Monitor patient satisfaction and promptly resolve complaints or escalations.

Maintain clinic discipline, cleanliness, and compliance with healthcare standards.

Ensure availability of medicines, medical consumables, and clinic supplies.

Coordinate with vendors for maintenance, housekeeping, and other facility requirements.

Monitor daily attendance, staff rosters, and shift scheduling.

Prepare and maintain operational reports, MIS, patient footfall, and revenue reports.

Ensure adherence to NABH guidelines, infection control protocols, and company policies.

Support management in implementing operational improvements and achieving clinic targets.

Monitor clinic expenses and optimize operational efficiency.

Conduct regular staff meetings and provide training to improve service quality.

Required Qualifications

Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.

Master's degree (MHA/MBA Hospital Management) is preferred.

5 to 10 years of experience in clinic, hospital, or healthcare operations.

Required Skills

Clinic Operations Management

Team Leadership & Staff Management

Patient Relationship Management

Hospital Administration

Appointment & OPD Management

Billing & Cash Handling

Inventory & Vendor Management

MIS Reporting

Excellent Communication & Interpersonal Skills

Problem-Solving & Decision-Making

Knowledge of NABH standards (preferred)

Proficiency in MS Office and Hospital Management Software (HMS)

Key Competencies

Leadership and team management

Strong organizational and coordination skills

Customer-focused approach

Ability to work under pressure

Attention to detail

Conflict resolution and grievance handling

KPIs

Patient satisfaction score

OPD patient flow and waiting time

Staff productivity and attendance

Inventory accuracy and stock availability

Clinic revenue and operational efficiency

Compliance with SOPs and NABH standards

Resolution of patient complaints within defined timelines

This role is ideal for someone who can independently manage clinic operations, ensure exceptional patient care, and drive operational excellence while maintaining compliance with healthcare standards.

INTRESTED CANDIDATES CAN CALL OR WHARSAPP ON [phone removed]

Work Location: In person