Clients Servicing Manager

As Client Servicing Manager you need to be self-motivated, dependable, well-organized, adaptable, flexible, resourceful, computer savvy, and detail oriented with strong written & verbal communications skills and the ability to balance multiple priorities. A can do attitude is required and the individual must be able to work in a fast-paced, challenging, energetic environment.

Responsibilities:

• Manage budgets, timelines and client expectations
• Anticipate and make recommendations for client needs.
• Be exceptionally responsive to all client requests.
• Understanding the clients needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.
• Create proposals for existing clients to improve their business utilizing company services.
• Identify sales leads, pitch services to new clients and maintain a good working relationship with new contacts.
• Coordinate projects by communicating effectively with client & production team to follow all steps to ensure project stays on track.
• Work with creative team to bring ideas into the mix, offer suggestions, research, and ability to share & constantly learn new technology.
• Provide EXCELLENT customer service with a positive attitude to every client, on every occasion.
• Quality assurance including proof reading and ensuring that all work presented to our clients meets their specifications and brand mandates.

Requirements:

• Excellent communication skills and the ability to anticipate the needs of customers
• Should possess strong problem solving skills and the ability to make sound judgement calls
• Superior organizational and time management skills
• Knowledge of customer service programs and databases, or the ability to learn new software quickly
• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.
• Basic understanding of digital marketing.