NOIDA · FULLTIME
Client Technical Support Executive
TELUS Digital
Noida · onsite · Posted 22d ago
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Client Technical Support
We are looking for an experienced Client Technical Support professional with strong technical troubleshooting and customer-facing skills. The role involves supporting enterprise customers, troubleshooting REST API and cloud-related issues, and ensuring timely resolution within defined SLAs.
Key Responsibilities:
- Provide technical support to enterprise clients and resolve complex issues.
- Troubleshoot REST APIs, Any ticketing tool's, Client onboarding ,API Integration.
- Manage customer queries and tickets within defined SLAs.
- Prioritize issues based on urgency and customer impact.
- Collaborate with internal technical teams to identify and resolve issues.
- Maintain a strong focus on customer experience and satisfaction.
Required Skills:
- 1+ years of experience in client-facing technical support.
- Strong knowledge of REST APIs Troubleshoot REST APIs, Any ticketing tool's, Client onboarding ,API Integration.
- Experience supporting enterprise/top-tier customers.
- Good understanding of SLA-based support and ticketing systems.
- Strong communication, troubleshooting, and problem-solving skills.
Good to Have:
- Experience with Troubleshoot REST APIs, Any ticketing tool's, Client onboarding ,API Integration.
- Knowledge of JIRA, or similar tools.
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Section · 02
Skills
Section · Company
About TELUS Digital
TELUS Digital
IT Services & Consulting
1.8k+
employees
2005
21 years old
Vancouver, British Columbia
India
₹1.5L – ₹4L PA
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