Client Technical Onboarding Specialist

• Exhibit ownership to drive client satisfaction.
• Establish timelines and maintain documentation to set clear expectations and understanding.
• Communicate status updates to clients and stakeholders.
• Demonstrate creative problem solving and apply solid judgment and decision making.
• Adhere to policies and procedures and meet or exceed established service level agreements.
• Escalate and resolve issues in a timely manner.
• Record observations and escalate where necessary.
• Identify gaps and exceptions and recommend possible solutions.
• Manage multiple requests and collaborate with multiple teams to drive delivery.
• Work independently with minimal supervision.
• Support clients and internal teams to set up products and perform testing based on requirements.

• Strong verbal and written communication skills.
• Strong logical and analytical skills with attention to detail.
• Ability to manage multiple work requests with effective time and work management.
• Working knowledge of mainframe testing, transmissions, and file testing for formats such as ISO, X12, and BAI2.
• Understanding of ISO 20022 or electronic data interchange message formats, including extensible markup language.
• Understanding of system testing, regression testing, and user acceptance testing.
• Bachelor s degree in engineering with 1+ years of experience in banking, financial services, or treasury product implementation with a technical background.

• Knowledge of UiPath or similar robotic process automation tools for workflow automation.
• Understanding of treasury products in the United States and Canada.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.