Client Support Trainee

Company Description

TraviYo is a one-stop solution designed for travel professionals, providing integrated technology, marketing, and mentorship services. The company focuses on helping travel businesses transition from offline to online operations, enabling them to modernize and scale efficiently. By offering end-to-end digital tools and support, TraviYo empowers travel companies to streamline processes and improve customer engagement. Team members at TraviYo work in an environment that values innovation, collaboration, and continuous learning within the travel technology space.

Role Description

The Client Support Trainee role is a full-time, on-site position based in Noida. In this role, the trainee will assist clients with platform usage, respond to support queries, and guide them through system features and issue resolution. Day-to-day tasks include handling customer calls and emails, taking client feedback, documenting client concerns, coordinating with internal teams for timely solutions, and ensuring a smooth onboarding experience. The trainee will also help collect client feedback, contribute to improvements in customer experience, and maintain accurate records in support tools or CRM systems. Training and mentorship will be provided to build product knowledge and strengthen client service capabilities.

Qualifications

• Strong interpersonal skills and the ability to build positive client relationships.
• Effective communication skills, both verbal and written, for clear and professional client interactions.
• Customer service and customer satisfaction skills to respond promptly and resolve issues efficiently.
• Focus on customer experience, with the ability to understand client needs and enhance their use of TraviYo solutions.
• Basic computer literacy and comfort working with web-based platforms and CRM or ticketing tools.
• Ability to learn quickly, follow processes, and work collaboratively with cross-functional teams.