Agent
Jobs
Applied
Tracker
Profile
    1. Jobs for you
    3. Job

    Job · 18875196

    Ibex Global logo

    Client Support Specialist in Greater Portmore, St. Catherine | Careers at Campus

    Ibex Global · Not specified · onsite · Posted 30d ago

    Not disclosed1–6 yrsfulltimeSourced fromFoundit

    About a minute. You'll make an account on the way through.

    About this role

    (function(w,d,s,l,i)w[l]=w[l]||[];w[l].push(gtm.start:new Date().getTime(),event:gtm.js);var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!=dataLayer&l=+l:;j.async=true;j.src=//www.googletagmanager.com/gtm.jsid=+i+dl;f.parentNode.insertBefore(j,f);)(window,document,script,dataLayer,GTM-T65NB6);
    This site uses cookies. To find out more, see our Cookies Policy
    x
    This site uses cookies. To find out more, see our Cookies Policy
    Toggle navigationToggle search Search
    • Home
      • Agent Vacancies
      • Non Agent Vacancies
      • All Jobs
      • Browse By Category
      • Browse By Location
    var countryDropdownEnabled = false;
    (function(w,d,s,l,i)w[l]=w[l]||[];w[l].push(gtm.start: new Date().getTime(),event:gtm.js);var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!=dataLayer&l=+l:;j.async=true;j.src= //www.googletagmanager.com/gtm.jsid=+i+dl;f.parentNode.insertBefore(j,f); )(window,document,script,dataLayer,GTM-W8W92P); hiringOrganization:@type:Organization,name:ibex,sameAs:UNAVAILABLE,validThrough:2027-09-16T04:00:00.000Z,jobLocation:[address:addressCountry:JM,streetAddress:Lot 1 Gtech Park Municipal Blvd,@type:PostalAddress,postalCode:UNAVAILABLE,addressLocality:Greater Portmore, St. Catherine,addressRegion:UNAVAILABLE,postOfficeBoxNumber:UNAVAILABLE,@type:Place],employmentType:FULL_TIME,@type:JobPosting,description:

    Overview

    n

    Our Support Specialist assists all clients in our small business segment at different points in the customer life cycle. Youu2019ll interact with Job Board Clients via phone and email to help them resolve any issues they may have with their account or to educate them on how to optimize their accounts effectively to reach their hiring goals.

    n

    Responsibilities

    n
      n
    • Have a consultative approach to understand the clientu2019s pain points and suggest a solution approach to u201cWOWu201d them.
      • n
    • Be the clientu2019s product expert across their ever-growing suite of products. Educate their clients so that they get the most value.
      • n
    • Be driven to achieve Client-Centric KPIs such as CSAT and Conversion.
      • n
    n

    Qualifications

    n

    Required Skills

    n
      n
    • Strong oral and written language skills.
      • n
    • Ability to learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.
      • n
    • Passionate about helping customers find a resolution to their problems
      • n
    • Ability to work well under pressure, multi-task, and prioritize responsibilities
      • n
    • Adaptable to work in a changing environment and to actively seek feedback and incorporate it into your work style
      • n
    • Motivated to handle a high volume of inbound volume each day leading to positive client outcomes
      • n
    • Maintains a positive and professional demeanor and portrays the company in a positive light.
      • n
    • Proficient in internet navigation and MS Office.
      • n
    • Strong administrative skills.
      • n
    n

    n

    Qualifications

    n
      n
    • Minimum 3 CXC passes or equivalent qualification is preferred, Or a combination of experience and related skills and the ability to pass internal assessments.
      • n
    • 1+ year experience in customer service or business-to-business client support
      • n
    • Proven experience in online advertising, search engine marketing (SEM), pay-per-click (PPC) advertising, recruitment advertising, or staffing agencies preferred
      • n
    • Proficient in internet navigation.
      • n
    • Must pass a criminal background check and drug test.
      • n
    n

    ,directApply:true,datePosted:2026-09-16T04:00:00.000Z,title:Client Support Specialist,occupationalCategory:Operations,@context:http://schema.org,url:https://jamcareers-ibex.icims.com/jobs/4810/client-support-specialist/job try document.body.className += iCIMS_chrome iCIMS_chrome128; catch(e)
    Please Enable Cookies to Continue
    Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job.
    Welcome page
    Returning Candidate
    Log back in!

    Client Support Specialist

    Location JM-Greater Portmore, St. Catherine
    ID 2022-4810
    Job Family Operations
    Employment Status Regular

    Overview

    Our Support Specialist assists all clients in our small business segment at different points in the customer life cycle. You'll interact with Job Board Clients via phone and email to help them resolve any issues they may have with their account or to educate them on how to optimize their accounts effectively to reach their hiring goals.

    Responsibilities

    • Have a consultative approach to understand the client's pain points and suggest a solution approach to WOW them.
    • Be the client's product expert across their ever-growing suite of products. Educate their clients so that they get the most value.
    • Be driven to achieve Client-Centric KPIs such as CSAT and Conversion.

    Qualifications

    Required Skills

    • Strong oral and written language skills.
    • Ability to learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.
    • Passionate about helping customers find a resolution to their problems
    • Ability to work well under pressure, multi-task, and prioritize responsibilities
    • Adaptable to work in a changing environment and to actively seek feedback and incorporate it into your work style
    • Motivated to handle a high volume of inbound volume each day leading to positive client outcomes
    • Maintains a positive and professional demeanor and portrays the company in a positive light.
    • Proficient in internet navigation and MS Office.
    • Strong administrative skills.

     

     Qualifications

    • Minimum 3 CXC passes or equivalent qualification is preferred, Or a combination of experience and related skills and the ability to pass internal assessments.
    • 1+ year experience in customer service or business-to-business client support
    • Proven experience in online advertising, search engine marketing (SEM), pay-per-click (PPC) advertising, recruitment advertising, or staffing agencies preferred
    • Proficient in internet navigation.
    • Must pass a criminal background check and drug test.

     

    Options

    Apply for this job onlineApply
    Share
    Email this job to a friendRefer
    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed
    Application FAQs

    Software Powered by ICIMS
    www.icims.com

    if (icimsWindow) try window.parent.postMessage( pageTitle : + document.title + , document.location.origin); catch (e)
    • Terms and Conditions
    • Privacy Policy
    @context:https://schema.org,@type:WebSite,name:IBEX Talent Network,url:https://ibexglobal.jobs.net @context:https://schema.org,@type:Organization,url:https://ibexglobal.jobs.net,logo:https://c-[phone removed]-ibexglobal-jobs-net.i.icims.com/media/2018/2/438da498-4409-4885-b7e1-2ac590c8f724-[phone removed].png window.addEventListener(load, function() var ppUrl = https://www.ibex.co/privacy-policy/; document.getElementById(footer-PP-link).href= ppUrl; , false);

    Sourced from foundit

    Skills

    Online AdvertisingPay-Per-Click (PPC) AdvertisingRecruitment AdvertisingSEMInternet navigationMS Office

    Client Support Specialist in Greater Portmore, St. Catherine | Careers at Campus · waiting for your command