Client Support Executive

Client Support Executive Responsibilities:

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Client ownership and accountability may require additional support during weekends in certain situations. While this wont be a regular expectation, there will be instances where responsiveness is important as part of owning a client.
• The role may also require visiting client offices as and when needed to support discussions, align on requirements, or strengthen engagement.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or online meetings.
• Identifying ways to overcome clients' initial dislike of company products.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.
• Organizing training seminars to enable clients to fully utilize product features and benefits.

Preferred candidate profile

Tamil speaking is a must