Client Support Executive Finance & Accounting
Octfis Techno · Surat · onsite · Posted 71d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a proactive and customer\-focused Client Support Executive with strong knowledge of Finance Accounting to provide end\-to\-end client support. The ideal candidate should be able to understand client requirements, troubleshoot and resolve support tickets efficiently, communicate professionally with clients, and deliver accurate and timely solutions while ensuring a high level of customer satisfaction.
Requirements Bachelors degree in B.Com , BBA (Finance) , M.Com , or equivalent.
Strong knowledge of Finance Accounting concepts such as GST, TDS, Bookkeeping, AP\/AR, Bank Reconciliation, and Journal Entries.
Excellent verbal and written communication skills with strong analytical and problem\-solving abilities.
Ability to understand client requirements, troubleshoot issues, and provide accurate solutions.
Handle Finance Accounting\-related client queries and resolve support tickets within SLA timelines.
Coordinate with internal teams whenever required to ensure timely issue resolution.
Communicate professionally with clients through calls, emails, and meetings.
Maintain proper documentation of client issues, resolutions, and follow\-ups.
Ensure high customer satisfaction by providing quick, accurate, and effective support.
Experience with ERP or Accounting software support will be an added advantage.
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Requirements
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
customer satisfactionIssue ResolutionTroubleshootingAccounting SoftwareERPAccountinganalyticalClient Support ExecutiveJournal EntriesTDS