Client Success & Marketing Delivery Manager

Job Description:

Role Purpose

You will own end-to-end client management for B2B marketing engagements - from taking briefs to coordinating delivery across design, content, media, and tech teams. You ensure timelines, quality, client satisfaction, and opportunities for growth (upsell/cross-sell) within existing accounts.

Key Responsibilities

✠Client Relationship & Communication

• Act as primary point of contact for 3-5 retainer clients
• Manage client expectations proactively and drive delivery confidence
• Conduct review calls, share reports, and document actionable feedback

✠Project & Delivery Management

• Convert briefs into internal tasks with clarity, scope, and ownership
• Coordinate work with content, creative, video, web & paid media teams
• Track delivery using Jira/Asana/ClickUp + maintain monthly calendars
• Prepare timelines, Gantt charts, status trackers & performance summaries

✠Marketing Knowledge & Strategic Understanding

• Understand marketing funnels, B2B lead journeys & performance metrics
• Grasp basic CRM workflows and lead lifecycle (Zoho, HubSpot, Salesforce preferable)
• Work with LinkedIn + email campaigns for demand generation projects
• Support creation of case studies, reports, and ROI-based client narratives

✠Commercial & Account Growth Support

• Identify upsell opportunities (campaigns, website projects, paid media, video, content automation, etc.)
• Support pricing, proposals, SOW documents, and renewals

Preferred Skill Set

🹠Strong spoken & written communication (mandatory)
🹠Experience in a digital or B2B agency / SaaS marketing team
🹠Working knowledge of LinkedIn outreach, CRM workflows, email marketing
🹠Ability to manage multiple stakeholders (internal + client teams)
🹠Hands-on expertise with task management tools (Jira/ClickUp/Asana)
🹠Comfortable with analytical reporting & explaining performance metrics

Who Will Succeed in This Role

Someone who:

• Has handled at least 3-5 years B2B accounts independently
• Understands strategy for execution, not just passing briefs
• Loves structured processes, deadlines, and documentation
• Enjoys building trusted long-term client relationships