Client Success Manager

Key Responsibilities:

• Client Onboarding & Activation- Execute smooth, structured onboarding experiences for new clients, ensuring fast time-to-value and rapid product adoption
• Customer Training & Product Advocacy - Conduct product walkthroughs, training sessions, and workshops with end-users, administrators, and leadership teams
• Needs Analysis & Strategic Consulting- Deeply understand each client's business goals, organizational structure, and pain points and conduct regular business reviews to identify unmet needs and opportunities for enhanced platform usage
• Renewals & Account Growth- Own the full renewal cycle- contract preparation, negotiation, and execution. Identify expansion opportunities and drive targeted upsell conversations
• Reporting & Business Intelligence - Prepare and present monthly/quarterly business reviews with actionable insights on platform adoption, ROI, and institutional outcomes. Track and communicate key success metrics that matter to your clients
• Cross-Functional Collaboration- Partner seamlessly with Sales, Product, and Support teams to resolve client challenges and ensure continuous satisfaction

MUST-HAVE REQUIREMENTS

• 3+ years of hands-on experience in client success, account management, customer success, or post-sales roles
• Proven experience managing Indian clients or India-focused accounts (domestic B2B/SaaS focus, NOT international/global account management)
• Strong background in Client onboarding, Product adoption, Account renewals, Upselling
• Excellent communication skills comfortable presenting to C-suite executives and conducting business reviews
• Prociency with CRM tools and data analysis tools (Excel and basic analytics)