Client Success Manager Digital Marketing
Ebizon · Noida · onsite · Posted 56d ago
About a minute. You'll make an account on the way through.
About this role
Role Overview
We are seeking an experienced Client Success Manager with 7+ years of experience in customer success, account management, and team leadership. The ideal candidate should have a strong background in managing key client relationships, leading customer success teams, and working with clients in the SEO or digital marketing domain.
Key Responsibilities
- Build and maintain strong, long-term relationships with key clients
- Serve as the primary point of contact for customer accounts and ensure a seamless client experience
- Lead, mentor, and manage the Customer Success team to achieve business and customer satisfaction goals
- Understand client objectives and collaborate with internal teams to deliver successful outcomes
- Conduct regular business reviews, provide strategic recommendations, and ensure high customer retention
- Identify opportunities for account growth through upselling and cross-selling
- Resolve customer concerns and escalations in a timely and effective manner
- Track customer health, monitor KPIs, and drive continuous improvement initiatives
- Work closely with Sales, Operations, and Delivery teams to ensure successful project execution
- 7+ years of experience in Digital Marketing or Client Servicing roles
- Strong preference for candidates with agency experience managing multiple clients
- Experience handling US and/or UK clients, including communication, reporting, and strategy discussions
- Strong understanding of digital marketing fundamentals and campaign performance metrics
- Excellent communication, presentation, and stakeholder management skills
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Basic understanding of SEO and organic growth strategies (added advantage)
- Experience with performance marketing, analytics tools, and marketing platforms
- Exposure to global brands or international campaigns
- Strong client retention and satisfaction
- Growth in account revenue and engagement
- Smooth execution of digital marketing deliverables across teams
- Proactive client communication and relationship building
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About EbiZon
Ebizon
IT Services & Consulting
51-200
employees
2007
19 years old
Noida,Uttar Pradesh
India
₹5.6L PA avg
Avg at EbiZon
About
Ebizon is the leading e-commerce and digital activation agency for brands and retailers globally. We have assisted over a dozen billion dollar companies with consulting, technology, operations, and digital marketing capabilities in managing their unique brand online.
We work with global online retailers, publishers, CSR groups, non-profits, and government institutions.
* Headquartered in New Delhi, Ebizon's growing client list includes Intel, Tesco, DSM, Wieden+Kennedy, Future Group, DDB Mudra, Rediffusion Y&R, VSNL, Tata Motors, Jagran Prakashan Group, DSM and others.
* We take pride in serving our Fortune 500 customers as well as product start-ups in the Education & Non-Profit verticals.
* Ebizon is also the premier provider of Enterprise class Drupal Scaling Solutions.
Ebizon is founded by ex-IITians whose management & advisory team has the experience of working at Internet companies like Yahoo & TribalFusion.
Ebizon management / advisory have educational degrees from world-class institutions like IIT, Stanford and Haas, School of Business, Berkley.
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