Client Success Lead

We are looking for a candidate to own and grow a portfolio of corporate accounts, driving strategic account farming, CXO engagement, revenue growth, and exceptional service delivery.

The role will also focus on leading, onboarding and managing new accounts, identifying cross-sell and upsell opportunities, strengthening key client relationships, and driving long-term account growth and retention.

Roles and Responsibilities :

• Manage a portfolio of key accounts, ensuring high levels of client satisfaction and retention through proactive account planning, relationship building, and issue resolution.
• Develop and execute strategies to drive cross-selling opportunities, upselling existing services, and renewals to maximize revenue growth.
• Collaborate with internal teams (e.g., engineering, professional services) to deliver tailored solutions that meet clients' evolving needs.
• Analyze market trends and competitor activity to identify new business opportunities for the company.

Job Requirements :

• 7-15 years of experience in the SaaS & consulting industry with expertise in account management, client servicing, farming, key accounts, and strategic account management.
• Proven track record in retaining clients through effective communication, issue resolution, and delivery excellence.
• Strong understanding of enterprise sales principles, including cross-selling techniques across multiple product lines.