Client Success Executive

Eligibility Criteria:

• For Female Employee shift time is 10:00 AM to 7:00 PM and For Male Employee Shift time is 2:00 PM to 11:00 PM.

Roles and Responsibilities:

• As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned
• Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention
• Use a consultative approach to help clients grow their business using Petpooja products & services
• Ensure timely renewals of products & services
• Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products
• Collaborate with Internal Teams to ensure top-notch service & support
• Give market insights/feedback of the product to the Tech team to enhance the product offerings
• Generate referral leads from your existing portfolio of clients
• Requires exceptional presentation & people skills to navigate different customer challenges.

Additional Qualification and Skills:

• Ability to plan, manage & report on business metrics

Role: Customer Success Associate

Industry Type: Software Product

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate