Client Success Associate

• Builds and maintains training materials for end users
• Prepare detailed product release notes with screen clips for end users
• Manage user notifications for planned and unplanned outages
• Schedule and hold regular meetings with account teams to update on new product features with live training tips
• Review support tickets and identify opportunities to improve the product and/or the onboarding process
• Work with the Client Success Managers to capture requirements for onboarding, defining data mappings and configuration setup needed
• Leverages Excel to analyze data for migrations from legacy systems to confirm all anomalies are covered in requirements, and when not, work with the business stakeholders to resolve open items
• Configures setup in our user interface for onboarding and migrations
• Identify opportunities / underutilized modules and facilitate training / education to drive increased adoption and utilization of the product suite
• Manages work according to a project plan with tasks, owners, and dates
• Maintains focus on detail when dealing with routine work
• Follows and meets deadlines of established processes
• Maintains calm and effective under pressure
• Schedule and participate in regular meetings with management, assessing and addressing issues to identify and implement improvements toward efficient operations
• Provide strong and timely support to Client Success Managers

Qualifications

• Bachelors Degree from four-year college or university
• 2+ years in Client Success or related SaaS experience
• Highly proficient in using Word, Excel, PowerPoint, OneDrive, Outlook
• The ability to quickly become an expert in PRGXs platform
• Project management experience is a bonus
• The ability to present findings in a polished way
• Must be a self-starter, resourceful and willing to take initiative
• Excellent verbal and exceptional written communication skills
• Excellent time management and organizational skills
• Ability to meet deadlines and complete projects as assigned
• Able to successfully interact with customers and understand the needs of each unique account team and organization
• Able to maintain professional poise and comfort leading discussions with decision makers, end-users, and IT professionals
• Willingness to be on calls with our global user base including nights and early mornings
• Willingness to participate in user testing for a few hours on a Saturday once every 2-3 months