Client Success Associate Intern

Company: ZeAI Soft

Job Type: Internship

Work Mode: On-site

Duration: 6 Months

About the Internship

We are looking for enthusiastic, proactive, and communication-oriented interns to join our team as Customer Experience & Client Relations Interns.

In this role, you will be the primary point of contact for students and participants interested in or enrolled in our events, workshops, training sessions, and multi-level programs. You will guide participants throughout their journey — from initial inquiry and registration to program completion and post-program engagement — ensuring a smooth, informative, and positive experience.

Key Responsibilities:

• Inquiry Management: Respond to inquiries from students and participants regarding our events, workshops, training sessions, and programs.
• Registration Support: Explain program details, eligibility, schedules, registration procedures, and participation requirements, and guide interested candidates through the registration process.
• Participant Onboarding: Assist registered participants with onboarding, instructions, schedules, joining links, and other essential information.
• Program Coordination: Coordinate with participants throughout multiple levels of programs, keeping them informed about upcoming sessions, activities, assessments, and next steps.
• Customer Support: Address participant queries, clarify doubts, resolve basic issues, and ensure timely communication throughout the program.
• Client Relationship Management: Build and maintain positive relationships with students and participants, ensuring they feel supported and engaged.
• Participant Engagement: Follow up with registered participants, encourage active participation, share relevant updates, and help maintain engagement throughout the program.
• Post-Program Follow-up: Collect feedback, respond to pending queries, share relevant updates, and maintain relationships with participants after program completion.
• Internal Coordination: Work closely with the event, training, and operations teams to ensure smooth program delivery and a consistent participant experience.
• Records and Tracking: Maintain participant databases, registration records, inquiry trackers, follow-up records, and feedback reports.

Skills Required:

• Strong verbal and written communication skills.
• Good interpersonal and relationship-building abilities.
• A customer-focused mindset with patience and a problem-solving attitude.
• Confidence in interacting with students, participants, and professionals.
• Good follow-up, coordination, and time-management skills.
• Basic knowledge of Google Workspace, Microsoft Office, or spreadsheets.
• Willingness to learn, take ownership, and work in a fast-paced environment.

Who can apply:

• Students, freshers, and candidates interested in customer support, client relations, event management, or customer experience.
• Candidates who enjoy interacting with people, resolving queries, and coordinating activities.
• Individuals looking to gain practical experience in customer relationship management, participant engagement, and program operations.

What you will gain:

• Hands-on experience in customer support and client relationship management.
• Exposure to event management, training programs, and participant lifecycle management.
• Practical experience in communication, coordination, and problem-solving.
• Opportunities to develop professional relationship-building and customer experience skills.
• Experience working with a team delivering industry-oriented events and programs.
• Internship Completion Certificate
• Letter of recommendation
• Letter of appreciation
• Stipend based on performance

Ready to begin your journey with us

If you enjoy helping people, building relationships, and creating a positive participant experience, we'd love to hear from you!

• Apply now and become part of the ZeAI Soft team.