Client Success Advisor

Role Overview 

Help organizations turn governance, risk, and compliance (GRC) goals into measurable business value. As a Client Success Advisor, you’ll guide key clients in configuring, adopting, and optimizing a GRC platform—strengthening retention, uncovering expansion opportunities, and helping teams work more effectively. 

You’ll combine GRC expertise, advisory skills, and a strong understanding of client needs to shape practical solutions, improve platform usage, and build lasting partnerships. Your work will influence client outcomes while contributing valuable insights to internal product and go-to-market teams. 

Here’s a breakdown of what you’ll do (not all of it, just the important stuff) 

• Advise clients on configuring, customizing, and optimizing GRC platform functionality to support their business processes and objectives. 

• Assess client requirements, challenges, and goals, then recommend tailored solutions that deliver measurable value. 

• Partner with clients on governance, risk, and compliance roadmaps, translating priorities into effective platform implementations. 

• Drive adoption across the platform and its modules, identifying engagement risks and helping clients increase usage. 

• Help clients identify and implement practical analytics use cases that improve automation, exception management, and reporting. 

• Collaborate with Product, Customer Success, Support, and Sales teams to improve solutions based on real-world client needs. 

• Monitor regulatory developments, industry trends, and emerging GRC best practices to provide proactive, trusted advice. 

These are the essentials you’ll need to get an interview 

• 5–7 years of experience in a client-facing role within audit, risk, compliance, or a related GRC environment. 

• Strong knowledge of GRC concepts, regulations, industry standards, and software platforms. 

• Experience translating audit, risk, compliance, or business questions into practical data analytics using ACL Analytics or similar tools. 

• Ability to translate analytics results into clear, actionable recommendations for technical and non-technical stakeholders. 

• Experience translating complex business or technical requirements into practical client solutions. 

• Demonstrated ability to build trusted relationships with clients and internal stakeholders at multiple levels. 

• Strong analytical and problem-solving skills, with the ability to identify challenges and recommend value-focused solutions. 

• Excellent written and verbal communication skills. 

• Ability to manage multiple client engagements, prioritize effectively, and travel to client sites when needed. 

It would be great if you had these too, but we’ll support you if you don’t 

• Experience advising organizations on GRC platform implementation, adoption, or process optimization. 

• Familiarity with automation, digital transformation, or technology-enabled risk and compliance programs. 

• Experience monitoring regulatory change and turning industry insights into actionable client recommendations.