Client Specialist

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Key Account Manager | B2B Account Growth

Company: DemandNXT Business Services Pvt. Ltd.

• Experience: 2+ Years
• Industry: B2B / SaaS / Data Solutions
• Work Mode: Work From Office (HSR Layout Sector 6)
• Shift: Night shift (6:00 pm to 3:00 am), US Process

About the Role: DemandNXT is looking for a Key Account Manager to manage and grow our existing B2B client portfolio.

This is primarily an after-sales account management role, focused on building long-term client relationships, understanding customer requirements, generating repeat business, and identifying upselling and cross-selling opportunities within existing accounts.

Key Responsibilities

• Manage and strengthen relationships with existing B2B clients and key stakeholders.
• Understand client requirements and proactively identify opportunities for repeat business, renewals, upselling, and cross-selling.
• Drive account growth and achieve monthly/quarterly revenue targets.
• Conduct regular client follow-ups, business reviews, and requirement discussions.
• Build relationships with decision-makers, business owners, CXOs, and Sales & Marketing leaders.
• Coordinate with internal teams to ensure smooth delivery and resolution of client requirements.
• Maintain accurate account information, activities, and opportunities in the CRM.
• Identify customer concerns and proactively work towards improving client retention and satisfaction.

Requirements

• 2+ years of experience in Key Account Management, Account Management, Client Success, B2B Sales, or similar roles.
• Proven experience in managing existing accounts and generating repeat business.
• Strong understanding of upselling, cross-selling, account growth, and client retention.
• Excellent communication, negotiation, presentation, and relationship-management skills.
• Experience with B2B SaaS, IT Services, Data Solutions, or Technology is preferred.
• International client experience, particularly US/EMEA/APAC, is an advantage.
• Target-oriented with strong ownership and follow-up skills.

What We Offer

• Opportunity to work with B2B and international clients.
• Strong exposure to account growth and client relationship management.
• Learning and career-growth opportunities.
• Dynamic and collaborative work environment.
• Competitive compensation and benefits.

If you enjoy building strong client relationships and turning existing accounts into long-term business partnerships, we'd love to hear from you.

Apply now | HR Contact: [phone removed] | [HIDDEN TEXT]