Client Servicing

Responsibilities

• Pre-Sales & Client Transition: Support the Sales team in understanding sponsor requirements, translating them into deliverable packages, and identifying potential feasibility concerns before commitments are finalized.
• Contract & Deliverable Management: Convert signed sponsorship contracts into clear deliverable checklists covering branding, speaking opportunities, booth requirements, delegate passes, lead data, and other contractual commitments.
• Internal Coordination: Coordinate with Marketing, Production, Content, and Operations teams to ensure all sponsor deliverables are communicated clearly, tracked, and completed within the agreed timelines.
• Client Relationship Management: Act as the primary point of contact for sponsors after contract closure, maintain regular communication, and proactively manage client expectations throughout the event lifecycle.
• Issue Resolution: Address sponsor concerns and delivery-related issues promptly, coordinate with relevant internal teams for resolution, and escalate critical matters when required.
• Post-Event Reporting & Feedback: Ensure the delivery of relevant post-event reports and data, track fulfillment against contractual commitments, and gather feedback on the sponsor's overall experience.
• Renewal & Upsell Support: Identify potential opportunities for additional business, renewals, or multi-event partnerships based on client feedback and engagement, and share relevant insights with the Sales team.

Requirements

Required Skills & Competencies

• Excellent verbal and written communication skills.
• Strong client relationship and stakeholder management abilities.
• Exceptional coordination and follow-up skills.
• Ability to manage multiple clients, projects, and deadlines simultaneously.
• Strong attention to detail and ability to track contractual commitments accurately.
• Proactive problem-solving and issue-management skills.
• Ability to work effectively with cross-functional teams.
• Strong organizational and project management capabilities.

Preferred Qualifications & Experience

• Bachelors degree in Business, Marketing, Communications, Event Management, or a related field.
• Prior experience in Client Servicing, Account Management, Sponsorship Management, Event Operations, or a similar client-facing role is preferred.
• Experience working with B2B events, conferences, exhibitions, or corporate clients will be an added advantage.
• Comfortable working in a fast-paced and deadline-driven environment.

Benefits

• Travel Opportunities
• Insurance Benefits
• Learning & Development
• Career Growth Opportunities

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.