Client Servicing & Operations

Client Servicing & Operations

Location: Gurugram, Haryana

Work Model: Hybrid

Experience: 1–2 Years

Employment Type: Full-time

Founded in 2021 and headquartered in Gurugram, KYCKART is a RegTech and identity intelligence platform helping businesses build trust into their customer lifecycle.

Our platform brings together KYC, KYB, verification, fraud intelligence, and collections intelligence through a unified technology layer. Trusted by 250+ enterprises, KYCKART enables businesses across BFSI and other sectors to onboard customers securely, verify identities, and manage compliance and risk more effectively.

As we continue to grow, we're looking for people who are comfortable working at the intersection of clients, technology, operations, and problem-solving.

About The Role

We are looking for a Client Servicing & Operations professional who will act as a key link between KYCKART and its clients.

You will be responsible for managing day-to-day client communication, understanding requirements, resolving operational queries, coordinating with Product and Technical teams, and ensuring that client requests are followed through to closure.

This role is well suited for someone who is organized, responsive, detail-oriented, and comfortable working with both people and technology.

What You'll Do

Client Management

• Serve as the primary point of contact for assigned clients.
• Understand client requirements, queries, and operational needs.
• Maintain regular communication and ensure timely follow-ups.
• Build strong working relationships with clients and internal stakeholders.

Issue Resolution & Technical Coordination

• Analyze client issues by checking configurations, API behaviour, reports, and related factors.
• Understand the issue before escalating it to the relevant Product or Technical team.
• Share complete and accurate information with internal teams to enable faster resolution.
• Track issues through resolution and communicate updates to clients.

Client Onboarding & Operations

• Coordinate with internal teams for client onboarding and implementation activities.
• Support configuration changes, product updates, and service-related requests.
• Ensure operational activities are completed within agreed timelines.
• Maintain accurate records of client requirements, issues, and resolutions.

Billing & Reconcilliation

• Support monthly billing and reconciliation activities.
• Download, review, and validate client reports.
• Identify discrepancies and coordinate with relevant teams for resolution.
• Maintain proper documentation and records.

Reporting & Process Management

• Maintain trackers for client issues, follow-ups, onboarding activities, and operational tasks.
• Prepare periodic reports and updates for internal stakeholders.
• Identify recurring issues and opportunities to improve operational processes.

What We're Looking For

• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Good follow-up, coordination, and stakeholder management skills.
• Ability to manage multiple client requests and priorities.
• Basic understanding of APIs, integrations, or technical workflows.
• Good working knowledge of MS Excel / Google Sheets.
• Strong attention to detail and ownership of tasks.
• Ability to work effectively with cross-functional teams.
• Comfortable working in a fast-paced, technology-driven environment.

Education & Experiance

Education

• Bachelor's degree in Business Administration, Commerce, Management, Computer Applications, Information Technology, or a related discipline.
• Candidates from other relevant educational backgrounds may also be considered based on their skills and experience.

Experience

• 1–2 years of relevant experience in Client Servicing, Client Success, Operations, Technical Support, Customer Success, or a similar role.
• Experience in FinTech, SaaS, RegTech, Banking, NBFC, Insurance, or API-based technology products will be an advantage.

Build with ownership

Work closely with leadership and cross-functional teams while taking ownership of meaningful responsibilities.

Learn at the intersection of technology & finance

Get hands-on exposure to FinTech, RegTech, APIs, KYC, fraud intelligence, and digital onboarding.

Grow with the business

As KYCKART grows, your responsibilities and opportunities to take on larger challenges grow with it.

Work with a collaborative team

Work alongside Product, Technology, Sales, Marketing, and Operations teams to solve real business problems.

Benefits & perks

• Competitive compensation
• Performance-linked growth opportunities
• Hybrid work model
• Health insurance / medical insurance
• Wellness support
• Learning and development opportunities
• Direct exposure to leadership
• Opportunities to attend relevant industry events and conferences
• Collaborative and fast-paced work environment

Why KYCKART

At KYCKART, client servicing isn't just about answering queries.

It's about understanding the problem, finding the right solution, coordinating with the right teams, and seeing the issue through to closure.

If you're someone who enjoys working with clients, solving problems, and learning how technology powers modern financial services, we'd love to hear from you.

How to Apply

Interested candidates can share their resume with us at:

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