Client Servicing Manager - Social Media

About The Role

If handling clients, building strong digital relationships, and scaling a digital business is something you thrive on, this role is for you.

We're looking for a Client Servicing Manager - Social Media who can turn client briefs into exciting digital opportunities, work closely with creative teams, and ensure brands stay relevant in a fast-moving digital world.

This is a role for someone who enjoys owning accounts, pitching ideas, solving problems, spotting trends and growing client relationships, not just managing trackers and follow-ups.

Key Responsibilities

Client Servicing & Account Management

• Own day-to-day relationships with assigned clients and act as their key point of contact.
• Understand client business objectives and translate them into actionable digital strategies.
• Lead client calls, presentations, reviews and regular status updates.
• Manage expectations, feedback, timelines and deliverables.
• Build long-term relationships and identify opportunities to grow existing accounts.
  
  

Social Media Strategy

• Develop and execute monthly/quarterly social media strategies and content calendars.
• Identify relevant trends, formats, conversations and cultural moments for clients.
• Develop content pillars and communication ideas aligned with brand objectives.
• Bring fresh, platform-first ideas that improve brand relevance and engagement.
• Stay updated on Instagram, LinkedIn, YouTube and emerging digital platforms.
  
  

Content & Creative

• Work closely with copywriters, designers, video teams and creative leads.
• Develop clear briefs for social media creatives, reels, carousels, campaigns and other digital assets.
• Review content before it reaches the client and ensure quality and brand consistency.
• Manage feedback and revisions while keeping projects on track.
  
  

Campaign & Project Management

• Own projects end-to-end
• Coordinate with internal teams to ensure timely delivery.
• Maintain content calendars, trackers and project timelines.
• Proactively identify and resolve delays or execution challenges.
  
  

Performance & Insights

• Track social media performance including reach, engagement, impressions, views and follower growth.
• Prepare and present monthly/quarterly reports.
• Turn performance data into actionable recommendations.
• Track competitor and category activity and identify opportunities for clients.
  
  

Digital Trends & Innovation

• Stay ahead of social media trends, creator behaviour, formats, memes and platform updates.
• Identify trends that can be meaningfully adapted for clients.
• Experiment with new formats, tools and AI-led workflows to improve digital output.
  
  

Team Collaboration

• Work closely with Account Executives, designers, copywriters and other digital team members.
• Provide clear briefs and constructive feedback.
• Review work and help junior team members improve their digital and client-servicing skills.
• Collaborate with PR, influencer and creative teams on integrated campaigns.
  
  

Business Growth

• Identify opportunities to upsell and cross-sell digital services to existing clients.
• Contribute to pitches, proposals and new business presentations.
• Support the growth and development of the digital vertical.
  
  

What We're Looking For

• 4 - 7 years of experience in social media, digital marketing, advertising or a digital/creative agency.
• Strong experience in client servicing/account management.
• Strong understanding of social media strategy, content and digital trends.
• Excellent communication, presentation and negotiation skills.
• Ability to manage multiple clients and projects simultaneously.
• Strong creative thinking with the ability to understand and challenge creative work.
• Strong project management and attention to detail.
• Comfortable working in a fast-paced, deadline-driven agency environment.
• Ability to independently own accounts and take initiative.
  
  

Skills: social media,calendars,project,digital agency,digital,content calendar,projects,campaigns