Client Servicing Manager (Mall Decor & Corporate Events)

Sonar Conectar is Hiring!! Client Servicing Manager – Operations

Location: Bangalore Experience: 5 – 10 Years

Role Overview: Client Servicing manger will head Sonar Conectar Client Servicing function, reporting to Director. This is a senior leadership mandate to drive client satisfaction, own portfolio profitability, and align client strategy with the agency's broader growth goals across mall installations, gamification, BTL activations, and corporate events.

Note:Candidates with experience in Events, BTL Activations, Mall Décor or Corporate Events will be preferred.

Key Responsibilities:

• Managing the Client Servicing department and define its strategic direction

• Build and manage long-term, senior-level client relationships

• Act as the primary escalation point and trusted advisor for key clients

• Lead high-value client conversations, negotiations, and strategic proposals

• Drive PAN team engagement, motivation, and alignment with company objectives

• Own financial performance, P&L, and profitability across client portfolios

• Partner with leadership on growth strategy, innovation, and new business direction

• Build, mentor, and retain a high-performing client servicing team

• Review post-event performance and client feedback, and drive continuous improvement

Skills & Competencies:

• Bachelor's degree required; MBA strongly preferred

• Exceptional leadership and strategic planning skills

• Proven experience in agency-based client servicing (experiential / events / BTL preferred)

• Comfortable using AI tools (Claude, Gemini, ChatGPT etc.) to enhance client presentation, proposal, reporting, day-to-day efficiency- whenever applicable